Senior Product Manager, Canada Lifecycle & Retention Lead

Amazon; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading technology company in Toronto is seeking a talented Senior Product Manager to enhance customer lifecycle management. In this pivotal role, the successful candidate will focus on retention, customer satisfaction, and revenue growth while leading initiatives to optimize the subscriber base. Responsibilities include analyzing customer data, developing strategic roadmaps, and collaborating closely with cross-functional teams to ensure the best customer experiences in a fast-paced environment. Join a diverse and inclusive team delivering innovative solutions to customers worldwide.

Qualifications

• 5+ years experience in a corporate strategy, product management, customer lifecycle management or analytics role.
• 5+ years of managing business metrics or a strategic function.
• 5+ years experience in consumer telecommunications or satellite services.

Responsibilities

• Develop and execute strategies to optimize the existing and future subscriber base.
• Analyze customer data and trends to inform consumer product strategy.
• Track and report on subscriber retention and churn trends.

Skills

Roadmap strategy

Customer lifecycle management

Analytical skills

Strategic thinking

Interpersonal skills

Job description

A leading technology company in Toronto is seeking a talented Senior Product Manager to enhance customer lifecycle management. In this pivotal role, the successful candidate will focus on retention, customer satisfaction, and revenue growth while leading initiatives to optimize the subscriber base. Responsibilities include analyzing customer data, developing strategic roadmaps, and collaborating closely with cross-functional teams to ensure the best customer experiences in a fast-paced environment. Join a diverse and inclusive team delivering innovative solutions to customers worldwide.