Senior Process Manager

Scotiabank; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A major financial institution in Toronto is seeking a Senior Process Manager to drive best practices in process governance and standards. In this role, you will lead initiatives aimed at enhancing process efficiencies and compliance across various teams. The ideal candidate will have experience in technical domains and knowledge of IT Service Management frameworks. This position offers opportunities for professional development, a competitive rewards program, and a commitment to diversity and inclusion.

Benefits

Diversity and Inclusion programs

Tuition assistance

Competitive rewards including bonuses

Flexible vacation and sick days

Qualifications

• Fluency in English and Spanish is considered an asset.
• Experience in software development, system administration, or process engineering.
• Advanced knowledge of ITIL is an asset.

Responsibilities

• Champion the adoption of best practices in process management.
• Lead the creation and maintenance of process documentation.
• Develop and deliver training on process improvements.

Skills

Fluency in English and Spanish

Experience in technical domains

Advanced knowledge of IT Service Management (ITSM)

Understanding of Agile and DevOps methodologies

Familiarity with process analysis techniques

Job description

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Requisition ID: 248965

The Sr. Process Manager drives the adoption of best practices through governance, standards, policies, and education that will drive insights, empower automation, and protect our regulatory posture. You’ll also champion and help execute the product roadmap for the related application modules across Service Management tooling.

Is this role right for you?

• Help to drive the strategic vision for the process area through developing close relationships with stakeholders across the bank
• Lead the creation and maintenance of documentation
• Develop and deliver process training
• Review process KPIs and metrics and review with leadership and key stakeholders
• Work with business stakeholders, platform team and representatives from CIO areas to identify and document process improvements
• Work with various teams including reporting, risk, software development, operations and SRE to ensure that all technical and business requirements are met and that work receives the appropriate level of priority
• Lead continuous improvement initiatives
• People and non-people leadership skills
• Develop KPIs, metrics
• Analyze metrics and review for process compliance and opportunities for improvement
• Lead key department initiatives during development and execution, involve stakeholders (risk, legal, audit) as required
• Work in collaboration with the ITSM Process/Product Owners, ITSM Platform team, and Engineering areas to champion ITSM culture and practices
• Help with internal and external communication, improve transparency and radiate information
• Champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge
• Understand how the bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Actively pursue effective and efficient operations of their respective areas in accordance with Scotiabank’s values, its code of conduct and global sales principles while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk
• Champions a high performance environment and contributes to an inclusive work environment

Do you have the skills that will enable you to succeed in this role?

• Fluency in English and Spanish (Asset)
• Experience in a technical domain such as software development, system administration/operations, reliability and performance engineering, process engineering, etc.
• Advanced knowledge of IT Service Management (ITSM) disciplines and frameworks, specifically IT Infrastructure Library (ITIL) is considered an asset
• Advanced understanding of what is involved in developing and supporting software and able to engage with software development and operations teams that leverage methodologies such as Agile, DevOps, and System Reliability Engineering
• Familiar with at least one major process analysis technique or framework including Value Stream Mapping, SixSigma, Hierarchical Task Analysis, System Mapping, etc.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship – We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are and are embraced through bias‑free practices and inclusive values across Scotiabank
• Accessibility and Workplace Accommodations – We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone
• Upskilling through online courses, cross‑functional development opportunities, and tuition assistance
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one
• Community Engagement – no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto