Senior Payroll Staff - Payroll Operate

Ernst & Young Advisory Services Sdn Bhd; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A global consulting firm in Montreal is seeking a Senior Payroll Staff to handle payroll operations and client relationships. The successful candidate will ensure compliance with payroll regulations and maintain accurate employee records, while demonstrating strong organizational and problem-solving skills. Bilingual proficiency in French and English is essential to interact with clients across Canada. This role also offers opportunities for professional development and teamwork in a supportive environment.

Benefits

$5,000 per year for mental health support benefits

Qualifications

• 2-5 years of relevant payroll or equivalent experience.
• Experience with payroll software is a strong asset.
• Excellent organizational skills with a proactive approach.

Responsibilities

• Deliver timely and high-quality payroll services.
• Maintain confidential and proprietary client relationships.
• Manage client escalations and ask for help when needed.

Skills

Comprehensive knowledge of complex payroll processes across Canada

French / English bilingual proficiency

Strong analytical skills

Excellent attention to detail and numerical acumen

Education

Bachelor’s degree in accounting, business or finance

Tools

Workzoom

Nethris

Job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

Our People Advisory Services practice provides high-quality compliance, managed services and advisory solutions to help our clients drive organizational success through human capital. Our practice is one of the world's largest and has talented and innovative professionals dedicated to teamwork and exceptional client service.

We are currently seeking a Senior Payroll Staff to join our Payroll Operate team. You’ll be responsible for the efficient processing of the various client payrolls assigned and the related day-to-day payroll client demands including year end processes and filings. In addition, this role offers the opportunity to be a critical team member in the implementation of payroll for new clients and testing of new/enhanced payroll systems. You’ll be part of a team with a wide variety of experiences and a supportive environment.

Your key responsibilities

• Deliver timely and high-quality payroll operate services that exceed client expectations, maintaining daily communication with EY Canadian payroll team to ensure accuracy and punctuality
• Exhibit professionalism through a positive, cooperative attitude, maintaining the confidential and proprietary nature of client relationships and related work products, and responding to queries from clients and internal stakeholders in a timely manner
• Cultivate strong relationships within EY and with clients, demonstrating a deep understanding of client businesses
• Build on technical competence by keeping up to date on Canadian payroll trends, developments and regulations and applying them to moderately complex situations and undertaking non-routine and routine project-type work as requested by clients
• Support the collection of client data as per agreed payroll calendar and other requirements and conduct review of each payroll run for each client assigned
• Ensure accurate employee records are maintained in EY’s payroll database e.g.; new hires, salary changes, terminations, etc
• Ensure the payroll processes/procedure documentation is relevant, up-to-date and is utilized effectively
• Take ownership of client payrolls assigned including additional tasks & projects and has ability to make decisions and while having a strong ability to work under pressure and to strict deadlines
• Involvement in year end processing of tax slips and related client filings by applicable due dates
• Contribute to the overall success of the team by developing a thorough understanding of EY methodologies and tools to enhance payroll service delivery; keeping team members informed of work status; actively seeking assignments when unassigned; proactively seeking opportunities to provide payroll services; challenging traditional procedures used in the past; and attempting to find new approaches and process improvement opportunities
• Manage client escalations and ask/refer to senior team members for help

Skills and attributes for success

• Comprehensive knowledge of complex payroll processes across Canada (including Quebec)
• French / English bilingual proficiency is essential; This role involves interaction with clients operating nationally and globally where fluency in French and English is required. Bilingualism in both French and English is therefore a requirement of this role
• Strong understanding of the complete payroll cycle and other related finance activities – banking and the payroll journal entry
• Excellent organizational skills with a proactive approach to problem solving and strong desire to learn
• Strong analytical skills, interpersonal and written/verbal communication skills
• Excellent attention to detail and numerical acumen, with proficiency in Excel
• Collaborative mindset combined with a proactive and enthusiastic attitude
• Strong client service orientation and commitment to enhancing service delivery through EY methodologies and tools

Ideally, you’ll also have

• A bachelor’s degree in accounting, business or finance
• 2-5 years of relevant payroll or equivalent experience in business or industry
• Experience with various payroll software, Workzoom and Nethris experience is a strong asset
• The Payroll Compliance Practitioner (PCP) designation is preferred

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry

An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization

What we offer

When you thrive, we thrive. The EY benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being:

$5,000 per year for mental health support benefits

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any accommodations you may need.

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.