Senior NA Logistics & Customer Service Lead

Cyclic Materials; Toronto; Hybrid; CAD 72,000 - 118,000; Full time

Job summary

A cleantech company in Toronto is seeking a Logistics & Customer Service Manager to oversee logistics operations across North America. This role combines hands-on logistics management with leadership in customer service and compliance, including hazardous materials and cross-border shipments. The ideal candidate will have 5–10 years of experience in logistics management, particularly with 3PL warehouses and international shipping. Competitive compensation and a hybrid work model are offered.

Benefits

Health and Dental coverage

RRSP contributions

Generous paid time off program

Qualifications

• 5–10 years of experience managing ground logistics in North America with cross-border shipments.
• Proven experience with 3PL warehouses and inventory control.
• Strong understanding of domestic and international shipment documentation.

Responsibilities

• Manage daily inbound and outbound shipments for various materials.
• Oversee the compliance of cross-border operations and customs clearance.
• Act as the primary contact for logistics-related customer inquiries.

Skills

Logistics management

Customer service

Compliance knowledge

Inventory management

Analytical skills

Education

Degree in Supply Chain, Logistics, or related field

Tools

Excel

ERP (Dynamics 365 / Business Central)

Job description

A cleantech company in Toronto is seeking a Logistics & Customer Service Manager to oversee logistics operations across North America. This role combines hands-on logistics management with leadership in customer service and compliance, including hazardous materials and cross-border shipments. The ideal candidate will have 5–10 years of experience in logistics management, particularly with 3PL warehouses and international shipping. Competitive compensation and a hybrid work model are offered.