Senior Manager, Strategic Business Partners - Payments Operational Service Providers

TD; Canada; On-site; CAD 115,000 - 164,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Senior Manager for Strategic Business Partnerships to oversee business relations with operational service providers. The role involves managing a team of Relationship Managers, developing strategic roadmaps, and facilitating collaboration between TD and third-party vendors. Ideal candidates will possess strong negotiation skills, experience in vendor management, and a relevant degree. This position offers competitive compensation and growth opportunities in a dynamic environment.

Benefits

Competitive salary

Health and well-being benefits

Career development programs

Qualifications

• Exceptional relationship management skills with external parties.
• Significant experience in contracts and negotiations.
• Ability to communicate complex issues and provide solutions.

Responsibilities

• Manage a team of Relationship Managers for strategic vendor partnerships.
• Create and update strategic roadmaps for vendor contracts.
• Facilitate forums for TD and third-party executives.

Skills

Strategic thinking

Relationship management

Vendor management

Negotiation skills

Analytical skills

Communication skills

Education

Post-Secondary/University degree in business or finance

Job description

Work Location

Toronto, Ontario, Canada

Hours

37.5

Line of Business

Product Management

Pay Details

$115,600 - $163,200 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Department Overview

TD Cards (including MBNA) is the largest dual issuer of Visa and MasterCard products and holds the position of #1 market share in Canada. TD Consumer and Business credit cards are distributed nationally, leveraging our retail distribution network, direct response channels and key co-brand partnerships, including Aeroplan.

As a member of the Strategic Partnerships & Support Team within Canadian Credit Cards, the Senior Manager, Strategic Business Partners - Payments Operational Service Providers will report to the AVP and will be accountable for managing the business relationships with all of the Cards Strategic Operational Vendors including, but not limited to, G&D, Symcor, FIS(TSYS), FICO and the Credit Bureaus. This accountability includes risk management, contracting, exploring new capabilities and business opportunities, exit strategies, pricing and expense management for each of these critical vendors. The Senior Manager will manage a team of Relationships Managers to support this portfolio. Several of these vendors support other business areas at TD, and in some cases our EVP has accountability for these enterprise relationships.

This role will have accountability for understanding the strategic needs of the Cards business looking for ways in which these vendors should support. This is often done by consulting with Product Owners, Delivery and Technology areas regarding current or potential capabilities and integration points with TD. This role will be brought in to support project or incident escalations only as needed to ensure appropriate support from all these key partners.

It will be an asset for this individual to understand both the Canadian Credit and Debit Cards businesses (North American knowledge is an asset), Third Party relationship management, negotiation practices and the general contracting principles. Financial acumen is a critical skill. People management experience is a must.

Key Accountabilities

• Manage a team of Relationship Managers for G&D, Symcor, Canada Post, FIS(TSYS), FICO, Equifax, Trans Union, Assurant, DAA, Sigma
• Create and update strategic roadmap for each of these partners, including contract timelines, amendments, opportunities to reduce costs relative to each while enhancing efficiency in delivery support. We also look to these vendors to offer initiatives which reduce paper use, carbon footprint and make use of environmentally friendly materials.
• Facilitate forums for TD and third-party Executives to meet regularly to exchange information about planned priorities, risks, operating stability, and insights.
• Work with Product/Delivery and Technology Owners to ensure the strategic objectives of the business are supported as appropriate by these vendors, looking for efficiencies where possible
• Act as TD Product Owner of projects initiated by these third parties where appropriate
• Working with Procurement to understand, enforce, amend, and negotiate the contracts
• Review monthly vendor expenses for MBNA and TD looking for opportunities to reduce operating costs through efficiency.

Qualifications / Skills / Experience

• Demonstrated strategic thinkers with ability to translate technical and procedural capabilities into business opportunity and vice versa.
• Exceptional Relationship Management skills both internal and with third parties
• Significant experience with contracts, negotiations, expense management and vendor management required.
• Results-focused and enthusiastic self-starter with proven ability to execute with excellence and influence broadly.
• Strong team player, able to develop lasting relationships, and demonstrated ability in working effectively in cross-functional teams
• Strong analytical skills
• Experience with Executive Presentations; excellent communication and presentation skills, both written and verbal
• Demonstrated ability to inspire others to think creatively while being able to organize these thoughts to create business strategy
• Proven ability to effectively communicate complex issues and articulate options, proactively providing actionable solutions
• Effective negotiation skills, and the ability to influence business partners, identify issues and provide value-added solutions
• Independent worker with ability to prioritize and manage multiple tasks
• Flexibility to adapt and manage within a fast-paced, dynamic business environment
• Understanding of Credit and Debit Card products, credit policies, operational processes is an asset

Specific Educational Requirements / Accreditations

• Post-Secondary/University degree in business, Finance or related discipline, or equivalent experience

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, the ones we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only)

Sans Objet