Senior Manager - Special Loans and Advisory Services

RBC; Calgary; Hybrid; CAD 100,000 - 125,000; Full time

Job summary

A leading Canadian bank in Calgary is looking for an experienced professional to manage complex accounts and ensure customer retention. The successful candidate will apply strong analytical skills and creative problem-solving abilities to navigate challenges and enhance client relationships. You will collaborate with various teams and leverage internal networks to maximize business opportunities. If you thrive in a collaborative environment and are driven to create positive outcomes, this role offers a competitive salary, flexible benefits, and a supportive workplace.

Benefits

Comprehensive Total Rewards Program

Flexible work/life balance options

Development supportive leaders

Qualifications

• Must have a minimum of 5 years of experience in Banking or Professional Services.
• Possess strong analytical and risk assessment skills.
• Effective communication skills to influence others.

Responsibilities

• Create and retain survivors while maximizing revenue.
• Manage complex accounts through effective relationship practices.
• Promote an early identification mindset to maximize retention.

Skills

Creative problem solving skills

Strong analytical and risk assessment skills

Effective written and oral communication skills

Teamwork and cooperation

Education

5+ years of experience in Banking or Professional Services with Professional designation (CPA, MBA, CFA, etc.)

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Job Description

What is the opportunity?

Reporting to the Sr. Director, SLAS Western Region you will contribute to strategic business priorities by successfully creating and retaining survivors, maximizing revenue while minimizing costs, leveraging knowledge and expertise to assist the business and enhancing customer loyalty. You will manage complex and/or higher risk accounts through effective relationship and risk management practices and provide solutions and business advice designed to satisfy the bank’s risk requirements while maintaining a consistent focus on retaining long-term RBC Financial Group relationships.You will develop relationships with service partners, group partners and professional groups to optimize resolution success as well as business opportunities and referrals.

Position can be in Calgary (in office), or Edmonton (remote), or Manitoba (remote), or Saskatchewan (remote).

What will you do?

• Apply a continuous-improvement approach to achieving superior client experience.
• Take ownership of client problems as first point of contact.
• Ensure clients are treated with respect, a highly professional empathetic approach is used and good working relationships are maintained.
• Demonstrate commitment to teamwork by introducing clients to RBC wide services and expertise through referrals and identifying business opportunities.
• Build/expand/leverage good working relationships with district, field and risk officers to promote an early identification mindset and maximize retention opportunities.
• Emphasize the need to create surviving entities and to the extent possible, retained relationships for RBC Financial Group.
• Maintain a strong and positive presence at assigned Commercial Centers, e.g. in person/ by phone/at conferences/, to promote and leverage opportunities through Advisory Services and Learnings, as appropriate.
• Participate in bank and/or industry focused events.

What do you need to succeed?

Must Have:

• Creative problem solving skills, with the ability to work effectively under pressure.
• Thinking: strong analytical and risk assessment skills; breakthrough thinking; conceptual thinking; strategic business sense
• Effective written and oral communication skills, with the ability to impact and influence others, including listening, understanding and responding, information seeking and consulting orientation.
• 5+ years of experience in Banking or Professional Services with Professional designation (CPA, MBA, CFA, etc.)
• Ability to successfully utilize internal networks to assist with problem resolution.Capacity to get along with different types and levels of individuals, including Senior Management/Executives.
• Teamwork and cooperation – building Partnerships with stakeholders; adaptability; knowledge transfer; relationship building

Nice to Have:

• Commercial or Corporate Banking experience
• Risk Management knowledge and Financial Restructuring experience
• Proficiency with Bank technology- Knowledge of Microsoft Applications - at a minimum Basic Word, Excel, Power Point.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Flexible work/life balance options
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

Job Skills

Accounting Finance, Asset and Liability Management (ALM), Confidentiality, Credit Analysis, Customer Service, Customer Success, Detail-Oriented, Investment Risk, Retail Banking, Risk Management

Additional Job Details

Address: 335 8 AVE SW:CALGARY

City: Calgary

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: GROUP RISK MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-12-17

Application Deadline: 2026-01-09

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.