Senior Manager, Client Onboarding & Tech Integration

Scotiabank; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading Canadian bank is seeking a Senior Manager in Technical Integration Services to lead the client onboarding for cash management and payment services. This role requires a minimum of 5-8 years of banking experience with knowledge in ERP and TMS environments. You will drive client satisfaction and manage relationships with project partners. The position is based in Ontario and involves a commitment to a customer-focused culture. Competitive salary and benefits are included.

Qualifications

• Minimum of 5-8 years of relevant banking experience.
• Experience in managing client onboarding processes.

Responsibilities

• Lead and oversee Technical Integration Services in Canada/globally.
• Ensure positive client experience during onboarding of cash management services.
• Drive a customer-focused culture and deepen client relationships.
• Handle issue escalation and negotiate project resources with partners.
• Build and manage a high-performance client onboarding team.

Skills

Knowledge of ERP and TMS environments

Understanding of cash management and treasury operations

Working knowledge of the Bank's application systems

Knowledge of technical implementation aspects

Education

University or College degree

Job description

A leading Canadian bank is seeking a Senior Manager in Technical Integration Services to lead the client onboarding for cash management and payment services. This role requires a minimum of 5-8 years of banking experience with knowledge in ERP and TMS environments. You will drive client satisfaction and manage relationships with project partners. The position is based in Ontario and involves a commitment to a customer-focused culture. Competitive salary and benefits are included.