Senior IT Operations Analyst

Global Technical Talent; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading staffing agency is seeking a Senior IT Operations Analyst – NOC Shift Leader in Toronto. This role involves leading shift operations, managing network incidents, and ensuring service continuity for enterprise network infrastructure. The ideal candidate has over 8 years of experience, strong CISCO product knowledge, and leadership skills in a 24/7 environment, along with a CCNP certification.

Benefits

Health insurance

Competitive salary

Career development opportunities

Qualifications

• 8+ years of experience in network operations or production support environments.
• Strong CISCO product expertise and hands-on troubleshooting.
• Proven team leadership in 24/7 operations environments.

Responsibilities

• Lead shift operations and provide technical oversight for all in-shift deliverables.
• Act as the primary point of contact during the shift for escalations and delivery execution.
• Ensure proper use of automation, quality ticketing, handover notes, and escalation procedures.

Skills

Network Troubleshooting (CISCO Routers, Switches)

Incident & Shift Management

CCNP Certification

Network Monitoring Tools

Team Coordination

Education

CCNP certification

Tools

SevOne

NetBrain

Infoblox

ExtraHop

ThousandEyes

Job description

Senior IT Operations Analyst – NOC Shift Leader

Alternate Job Titles:

• Network Operations Center Team Lead
• Senior NOC Analyst
• IT Infrastructure Operations Leader
• Network Operations Shift Supervisor
• Senior Network Support Analyst

Location: Toronto, ON
Worksite: 100% Onsite Onsite Flexibility: None (Fully Onsite)

Contract Details

• Position Type: Full-time, Contract
• Start Date: ASAP
• Contract Duration: 12 months
• Shift/Hours: Rotating 12-hour shifts (7 am–7 pm and 7 pm–7 am), 7 days a week
• Pay Range: C$40 – C$55/hour

Job Summary

The Senior IT Operations Analyst – NOC Shift Leader plays a critical leadership role within the Network Operations Support Group at one of Canada's top banks. This hands-on position is responsible for managing shift deliverables, leading real-time operational support for enterprise network infrastructure, and ensuring adherence to service continuity procedures.

Key Responsibilities

• Lead shift operations and provide technical oversight for all in-shift deliverables
• Act as the primary point of contact during the shift for escalations and delivery execution
• Ensure proper use of automation, quality ticketing, handover notes, and escalation procedures
• Manage incident queue, prioritize based on service impact, and participate in P2 and incident calls
• Coordinate with internal teams and vendors for timely resolution of network issues
• Collaborate with other shift leaders and managers to report performance and incident trends
• Track chronic, repeat, and aging incidents, and escalate appropriately
• Develop and peer review MoPs and technical documentation for training and operational use
• Identify automation opportunities and optimize alert and process noise
• Provide input on staff performance, training needs, and process improvements

Required Experience

• 8+ years of experience in network operations or production support environments
• Strong CISCO product expertise and hands-on troubleshooting
• Proven team leadership in 24/7 operations environments
• CCNP certification (minimum)
• Experience managing incidents, escalations, and vendor coordination
• Strong documentation, communication, and collaboration skills

Nice-to-Have Experience

• CCIE certification
• Experience with monitoring tools: SevOne, NetBrain, Infoblox, ExtraHop, ThousandEyes
• Background working with large enterprise networks in banking or financial sectors
• Familiarity with load balancers, firewalls, wireless networks, and optical solutions
• Experience supporting global network operations

Required Skills

• Network Troubleshooting (CISCO Routers, Switches)
• Incident & Shift Management
• CCNP Certification
• Network Monitoring Tools
• Team Coordination

Preferred Skills

• Telco Coordination
• Documentation & SOP Development
• Alert Optimization
• Vendor Escalation
• Incident Reporting

Additional Skills

• 24/7 Operational Support
• Shift Leadership
• Automation Identification
• Handover Documentation
• MS Office Suite (Excel, Word, Outlook)

About the Company Top 10 bank in Canada and North America offering comprehensive financial solutions.

About GTT GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces.