Senior IT Desktop Support Lead - Hybrid

Enbridge; Calgary; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading energy services company in Calgary, Alberta seeks an experienced IT support professional to provide senior-level technical assistance. The role involves coordinating a desktop support team, troubleshooting complex issues, and supporting high-level personnel in a fast-paced corporate setting. Ideal candidates will have at least 4 years of relevant experience, strong troubleshooting skills, and excellent communication abilities. The position offers a hybrid work model, balancing in-office and remote work.

Benefits

Competitive benefits and pension package

Opportunities for professional growth

Flexibility to work from home on Wednesdays and Fridays

Qualifications

• Minimum of 4 years of experience in an IT desktop support role.
• Experience supporting senior-level personnel in a corporate environment.
• Familiarity with emerging technologies.

Responsibilities

• Provide senior-level IT support working directly with enterprise business and IT groups.
• Coordinate the local managed service Desktop Team to ensure service delivery.
• Conduct in-depth troubleshooting of technical problems.

Skills

Technical troubleshooting

Communication skills

Process improvement

Education

Degree or Diploma in IT or Telecommunications

Job description

A leading energy services company in Calgary, Alberta seeks an experienced IT support professional to provide senior-level technical assistance. The role involves coordinating a desktop support team, troubleshooting complex issues, and supporting high-level personnel in a fast-paced corporate setting. Ideal candidates will have at least 4 years of relevant experience, strong troubleshooting skills, and excellent communication abilities. The position offers a hybrid work model, balancing in-office and remote work.