Senior Infrastructure Engineer

Twilio; Remote; CAD 196,000 - 290,000; Full time

Job summary

A leading communications technology company is looking for a Senior Infrastructure Engineer to build and scale their identity platform. This role offers the chance to work remotely within a vibrant team and create secure authentication infrastructure. Candidates should have substantial experience in cloud production systems, Kubernetes, AWS, and possess strong communication skills. The company offers a range of benefits and competitive compensation based on geographic location.

Benefits

Competitive pay

Generous time off

Healthcare benefits

Retirement savings program

Parental leave

Wellness leave

Equity and bonus programs

Qualifications

• 6+ years of experience as an Infrastructure Engineer.
• Strong experience with Kubernetes and AWS.
• Hands-on proficiency in at least one modern programming language.
• Experience running observability and on-call systems.
• Excellent written and verbal communication skills.

Responsibilities

• Build and own the infrastructure and platform capabilities.
• Design and implement scalable cloud infrastructure.
• Collaborate across teams to align on architecture.
• Drive key technical decisions and review code.
• Mentor and support other engineers.

Skills

Containerization and orchestration

Infrastructure as Code

Cloud production systems

Observability systems

Communication skills

Hands-on programming

Multi-region infrastructure

Education

Bachelor’s degree in Computer Science

Tools

AWS

Kubernetes/EKS

Terraform

Docker

Datadog

Prometheus/Grafana

Job description

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote‑first work and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process is never completely automated, and uses AI in conjunction with our recruiting professionals.

See yourself at Twilio

Join the team as Twilio’s next Senior Infrastructure Engineer.

About the job

This position is needed to build and scale Stytch’s core product as we bring Stytch capabilities to Twilio’s full customer base, delivering secure, developer‑first identity experiences.

Join the Stytch team at Twilio to shape the next generation of identity products. You’ll design and build infrastructure that power authentication, authorization, and emerging agentic and non‑human identity use cases. You’ll partner closely with product and engineering leadership to set direction, deliver high‑impact features, and evolve our platform for Twilio scale. This is a rare chance to operate like a startup within Twilio: you’ll work in a high‑ownership environment with startup speed, backed by Twilio’s reach and scale.

Responsibilities

• Build and own the infrastructure and platform capabilities that power Stytch’s identity platform as it scales across Twilio—ensuring security, reliability, and performance for every customer.
• Design, implement, and operate scalable cloud infrastructure (AWS/EKS, ECS, networking, data stores), balancing uptime, cost, and developer velocity.
• Partner closely with Product and Engineering leadership to set infrastructure direction, translate platform needs into technical plans, and deliver high‑impact roadmap work.
• Collaborate across Twilio and Stytch teams to align on architecture, integrate platform capabilities, and unblock cross‑team initiatives.
• Operate with deep technical ownership: author design docs, drive key technical decisions, review code, and stay close to the systems you ship.
• Build in ambiguity—break down complex problems, make pragmatic tradeoffs, and adopt new technologies or strategies when they improve outcomes.
• Improve production quality and resilience through strong observability, incident response, automated remediation, and continuous reliability engineering.
• Make developers’ lives easier by building self‑service tooling, safer deployment patterns, and reliable platform primitives that accelerate product teams.
• Mentor and support other engineers through pairing, feedback, and knowledge‑sharing, helping raise the team’s technical bar and culture.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 6+ years of experience as an Infrastructure or Platform Engineer building and operating high‑scale, mission‑critical cloud production systems.
• Strong experience with containerization and orchestration (Kubernetes/EKS, Docker), Infrastructure as Code (Terraform, GitOps, or similar) and AWS.
• Hands‑on proficiency in at least one modern programming language used in production.
• Experience designing and running observability and on‑call systems (e.g., Datadog, ELK, Prometheus/Grafana).
• Experience scaling cloud infrastructure for distributed systems, including relational databases and high‑availability service architectures.
• Excellent written and verbal communication skills; comfortable writing design docs and leading technical discussions.
• Bachelor’s degree in Computer Science or equivalent practical experience.
• Schedule: ability to work non‑standard, on‑call rotation weekend and holiday hours.
• Experience with multi‑region or global infrastructure, including disaster recovery and data replication strategies.
• Familiarity with enterprise‑scale platform challenges: multi‑tenant infrastructure, compliance, and cost/performance optimization.
• Builder at heart. Through a hobby or your profession, you are passionate about being hands on and seeing your work come to life.

Location

This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in‑person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $141,520 ‑ 176,900.

Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840 ‑ 187,300.

Based in the San Francisco Bay area, California: $166,400 ‑ 208,000.

This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non‑discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until January 16 2026, but may change based on business needs.