SENIOR FIELD CLAIM SPECIALIST AUTO

Allstate Insurance Company; Bedford; On-site; CAD 59,000 - 98,000; Full time

Job summary

A leading insurance provider seeks an Auto Damage Estimator in Bedford, Nova Scotia. You will validate damages, create estimates, and negotiate settlements while ensuring compliance with policies. The ideal candidate will have strong customer service skills, impressive communication abilities, and 1-3 years of experience in auto damage estimating with a relevant degree or diploma. This role offers an expected compensation of $59,520 to $97,185 annually, pushing your skills to new heights while being part of a dynamic team.

Qualifications

• Minimum 1-3 years auto damage estimating experience.
• Must be I-CAR Platinum or currently working on attaining this designation.
• Willing to enroll in CIP designation.

Responsibilities

• Review damage photos & claim file loss details to validate damages.
• Create a loss damage estimate that accurately represents known damages.
• Explain the repair estimate to the client and negotiate a settlement.

Skills

Strong customer service skills

Excellent negotiating skills

Excellent written and verbal communication skills

Excellent organizational skills

Proficient keyboard skills and computer literacy

Education

Minimum University degree/College diploma or equivalent work experience

Technical Diploma or equivalent training in auto body repair

Provincial adjuster's licensing

Tools

ADP

Mitchell systems

Assistplus

Job description

Job Description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Accountabilities:

• Reviewing damage photos & claim file loss details to validate damages are loss related
• Create a loss damage estimate that accurately represents known damages
• Explain the repair estimate to the client and negotiate a settlement
• Explain the rental process
• Ensure the delivery of individual results within appropriate metrics, including quality, quantity timeliness, productivity and customer satisfaction
• Provide on the job training and feedback for team members as requested by manager
• Recommend and implement changes and or enhancements to claim policies, Best Practices, procedures and continuous improvement
• Support effective partnerships with agents and brokers
• Ensure compliance with overall ACG, and regulatory, legal and ethical policies and requirements, including but not limited to Sarbanes Oxley, Privacy, Security and governance, to ensure adequate mitigation of risks
• Attend industry seminars relative to automotive repair
• Provide ongoing technical advice and guidance to Claim Assistants and Claim Advisors
• Make claim decisions that fall within the scope of the Claims Best Practice and within personal authority level

Qualifications:

• Minimum University degree/College diploma or equivalent work experience
• Provincial adjuster's licensing and bilingual language fluency (English/French) preferred
• Technical Diploma or equivalent training in auto body repair
• Experience in estimating vehicles using ADP or Mitchell systems
• Minimum 1-3 years auto damage estimating experience
• Must be I-CAR Platinum or currently working on attaining this designation
• Willing to enroll in CIP designation
• Strong customer service skills
• Excellent organizational skills
• Excellent negotiating skills
• Excellent written and verbal communication skills
• Knowledge of Assistplus, the auto policy and auto repair procedures
• Proficient keyboard skills and computer literacy

Compensation

Expected compensation for this role ranges from $ 59,520.00 - 97,185.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.