Senior Endpoint Security Support Engineer

Fortinet, Inc.; Vancouver; On-site; CAD 100,000 - 120,000; Full time

Job summary

A cybersecurity pioneer is seeking a Staff Technical Support Specialist in Vancouver. This role includes troubleshooting the FortiEDR product, acting as an escalation point for critical cases, and providing customer education on networking. The ideal candidate has over 7 years of experience in technical support, strong communication skills, and a deep understanding of various operating systems. The position offers a competitive salary and comprehensive benefits, making it a rewarding opportunity for experienced professionals.

Benefits

100% company paid medical, dental, and vision coverage

Health Spending Account

Personal Spending Account

Qualifications

• Minimum 7 years in a technical support or system administration role.
• Deep working knowledge of operating systems: Windows, macOS, Linux.
• Strong understanding of TCP/IP, ARP, DNS, DHCP.

Responsibilities

• Troubleshoot FortiEDR product issues effectively.
• Act as an escalation point for high profile cases.
• Provide customer education related to networking.

Skills

Technical support experience

Operating systems knowledge

Strong troubleshooting skills

Communication skills

TCP/IP understanding

Education

7+ years in technical support or system administration

Tools

Windows

macOS

Linux

Job description

A cybersecurity pioneer is seeking a Staff Technical Support Specialist in Vancouver. This role includes troubleshooting the FortiEDR product, acting as an escalation point for critical cases, and providing customer education on networking. The ideal candidate has over 7 years of experience in technical support, strong communication skills, and a deep understanding of various operating systems. The position offers a competitive salary and comprehensive benefits, making it a rewarding opportunity for experienced professionals.