Senior Director, ServiceNow & Transformation Leader

RBC; Toronto; On-site; CAD 150,000 - 200,000; Full time

Job summary

A major Canadian bank is seeking a Senior Director, Head of ServiceNow to manage the integration and strategy of the ServiceNow platform. This position is crucial for leading transformational programs and aligning strategies across various sectors. The ideal candidate will demonstrate robust leadership abilities, particularly in managing complex change, alongside a solid understanding of ServiceNow and its applications. A strong analytical mind and proficient communication skills are also essential for success in this dynamic role.

Benefits

Comprehensive Total Rewards Program

Competitive compensation

Work-life balance through flexible benefits

World-class training program in financial services

Qualifications

• Proven ability to lead complex and high-intensity transformational programs.
• Working knowledge of various management frameworks like Change Management and Incident Management.
• Strong analytical and problem-solving skills.

Responsibilities

• Oversee ServiceNow platform and integration across RBC and CNB.
• Drive strategy and ensure alignment with T&O’s operations.
• Manage relationships with senior executives and industry partners.

Skills

Leadership in transformational programs

Change Management

Analytical skills

Effective communication

Service Level Management

Tools

ServiceNow

ITIL Certification

Job description

A major Canadian bank is seeking a Senior Director, Head of ServiceNow to manage the integration and strategy of the ServiceNow platform. This position is crucial for leading transformational programs and aligning strategies across various sectors. The ideal candidate will demonstrate robust leadership abilities, particularly in managing complex change, alongside a solid understanding of ServiceNow and its applications. A strong analytical mind and proficient communication skills are also essential for success in this dynamic role.