Senior Director, AI-Driven BizOps & Payments

Antler; Toronto; On-site; CAD 120,000 - 150,000; Full time

Job summary

A growing fintech startup in Canada is seeking a Senior Director of Business Operations to consolidate Customer Support, Fraud, and Payments teams into an efficient, unified organization. The role demands a seasoned leader with over 10 years' experience in B2C environments and a robust understanding of operationalizing payments. This strategic position reports to the CEO and offers a clear pathway to COO, focusing on innovative AI-driven operational methodologies.

Qualifications

• 10+ years in BizOps/Operations leadership within high-volume B2C environments, ideally with a payments component.
• Proven ability to lead multi-function operations teams in complex environments.
• Strong knowledge of payments operations concepts and how to operationalize them.

Responsibilities

• Unify Customer Support, Fraud Ops, and Payment Ops into a high-performing organization.
• Ensure operational readiness for new product launches and cross-functional execution.
• Define strategy to scale operations with AI for improved efficiency.

Skills

B2C Operations Leadership

Payments Operations Knowledge

Multi-Function Team Leadership

Automation and AI Efficiency

Data-Driven Decision Making

Job description

A growing fintech startup in Canada is seeking a Senior Director of Business Operations to consolidate Customer Support, Fraud, and Payments teams into an efficient, unified organization. The role demands a seasoned leader with over 10 years' experience in B2C environments and a robust understanding of operationalizing payments. This strategic position reports to the CEO and offers a clear pathway to COO, focusing on innovative AI-driven operational methodologies.