Senior Digital Account Manager

Blue Door Agency; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A dynamic digital marketing agency based in Toronto is seeking a Senior Digital Account Manager. In this pivotal role, you will lead high-value accounts, managing client relationships, and guiding your team to deliver effective digital strategies. The ideal candidate has significant experience in digital marketing and is an excellent communicator. The position offers leadership opportunities and a supportive work environment fostering growth.

Benefits

New Business Development Bonuses

Annual Performance Bonuses

Comprehensive health, vision, and dental coverage

Generous paid vacation, sick, and personal days

Flexible perks including partial phone reimbursement

Qualifications

• 6–8 years of experience in digital marketing or account management, ideally in an agency environment.
• Strong understanding of digital channels, including paid media, SEO, content, and digital experience design.
• Demonstrated success in managing client relationships and leading large or complex accounts.

Responsibilities

• Serve as the senior strategic lead on high-value or complex client accounts.
• Oversee project lifecycles from kickoff through reporting, ensuring scope, timeline, and budget are met.
• Lead strategic reporting conversations, distilling complex data into clear, actionable insights.

Skills

Leadership

Strategic thinking

Client management

Analytical skills

Digital marketing

Education

Degree or diploma in Communications, Marketing, or related field

Tools

Google Analytics

Google Ads

Meta Ads Manager

SEO platforms

Monday.com

Asana

Job description

Overview

Blue Door is seeking an experienced Senior Digital Account Manager with strong leadership skills, strategic expertise, and the ability to manage high-value clients while guiding a team. This role requires someone who thrives at the intersection of client strategy, team mentorship, and digital execution—balancing big-picture planning with detail-oriented oversight.

Position Description

The Senior Digital Account Manager will be the strategic lead on key accounts, ensuring that digital strategies align with client business goals and execute seamlessly across channels. This role requires a confident communicator and trusted advisor who can manage complex client relationships while mentoring and leading internal account teams. The ideal candidate has proven experience in paid media, SEO, content strategy, and digital experience, and is passionate about delivering measurable results.

Responsibilities

Client Leadership & Strategy

• Serve as the senior strategic lead on high-value or complex client accounts, ensuring strategies align with business objectives.
• Develop and present performance-driven roadmaps across paid media, SEO, content, and digital experience.
• Act as a senior client liaison, managing communications, expectations, and identifying opportunities for long-term growth.
• Provide direct leadership and mentorship to Account Managers and Coordinators, fostering professional growth, accountability, and high performance.
• Set clear expectations, monitor progress, and hold team members accountable for deadlines, quality, and client satisfaction.
• Support onboarding, training, and skill development for new and junior team members.
• Deliver regular constructive feedback while proactively escalating significant performance or behavioural issues to senior leadership.

Project Oversight & Execution

• Oversee project lifecycles from kickoff through reporting, ensuring scope, timeline, and budget are met.
• Collaborate cross-functionally with paid media, SEO, creative, and development teams to execute campaigns and initiatives.
• Identify potential risks and troubleshoot issues proactively with both clients and internal stakeholders.

Quality Assurance & Internal Reviews

• Serve as a final reviewer for strategy decks, campaign briefs, reports, and creative assets.
• Maintain quality standards by ensuring all client-facing materials are accurate, on-brand, and strategically sound.
• Review and approve content, creative, and media recommendations before client submission.

Performance Analysis & Optimization

• Lead strategic reporting conversations, distilling complex data into clear, actionable insights.
• Partner with internal teams to analyze results, test new approaches, and optimize campaigns for stronger outcomes.
• Identify upsell and cross-sell opportunities and support proposal development.

Internal Collaboration & Thought Leadership

• Contribute to refining agency processes, tools, and documentation.
• Support leadership in scoping new work and resource planning.
• Play an active role in brainstorms and campaign development, providing strategic input

Requirements

• Degree or diploma in Communications, Marketing, or related field.
• 6–8 years of experience in digital marketing or account management, ideally in an agency environment.
• Strong understanding of digital channels, including paid media, SEO, content, and digital experience design.
• Demonstrated success in managing client relationships and leading large or complex accounts.
• Proven leadership skills, with experience mentoring and managing a team.
• Strong analytical skills with the ability to translate data into clear recommendations.
• Excellent communication, presentation, and interpersonal skills.
• Strong project management abilities, with the capability to manage multiple priorities simultaneously.
• Proficiency with tools like Google Analytics, Google Ads, Meta Ads Manager, and SEO platforms.
• Experience with project management platforms (e.g., Monday.com, Asana, or similar).
• Familiarity with design / development processes is considered an asset.

Bonus & Benefits

• New Business Development Bonuses
• Annual Performance Bonuses
• Comprehensive health, vision, and dental coverage
• Generous paid vacation, sick, and personal days
• Flexible perks including partial phone reimbursement

Process

The Process

• Interviewing at Blue Door
• Director Introduction (30 minutes)
• Reference checks
• Offer

Our Commitment

Blue Door Communications is committed to maintaining a diverse and inclusive environment. As an Equal Opportunity Employer, we do not discriminate against applicants or employees because of their race, creed, colour, age, religion, sex, disability, sexual orientation, marital status, military status, national origin, or ancestry. Blue Door Communications welcomes and encourages applications from people with disabilities; reasonable accommodations are available upon request from a candidate with disabilities, thus ensuring you can participate in all aspects of the recruitment process. Please contact us if you require accommodations.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing and Sales

Industries

• Public Relations and Communications Services

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