Senior Customer Success Strategist for SaaS & AI

Krila Consultancy; Ottawa; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading technology firm in Kanata is seeking a Senior Customer Success Specialist to manage enterprise accounts and ensure customer satisfaction. This role focuses on onboarding, training, and driving product usage, with a strong emphasis on upselling and relationship building. Ideal candidates will have a Bachelor’s degree and 4–5 years of relevant experience in Customer Success or Account Management. This position requires strong analytical skills and proficiency with CRM platforms.

Qualifications

• 4–5 years of experience in Customer Success or Account Management within SaaS or tech.
• Demonstrated success managing enterprise accounts.
• Experience with AI, automation, or technical software solutions.

Responsibilities

• Serve as main contact for enterprise and mid-market customers.
• Lead onboarding and training for customer adoption.
• Identify upsell opportunities and drive renewals.

Skills

Customer relationship management

Analytical skills

Communication

Training and onboarding

Upselling

Technical support

Education

Bachelor’s degree

Tools

Salesforce

HubSpot

Gainsight

Totango

Job description

A leading technology firm in Kanata is seeking a Senior Customer Success Specialist to manage enterprise accounts and ensure customer satisfaction. This role focuses on onboarding, training, and driving product usage, with a strong emphasis on upselling and relationship building. Ideal candidates will have a Bachelor’s degree and 4–5 years of relevant experience in Customer Success or Account Management. This position requires strong analytical skills and proficiency with CRM platforms.