Senior Customer Service Specialist

Techo-Bloc; Longueuil; On-site; CAD 40,000 - 60,000; Full time

Job summary

Techo-Bloc is seeking an experienced customer service professional to handle customer orders and inquiries. The ideal candidate will have a proven track record in order management, a proactive mindset for process improvements, and the ability to work in a fast-paced environment. Responsibilities include processing orders, supporting logistics, and communicating effectively with clients and internal teams. Bilingual fluency in French and English is required.

Qualifications

• Proven track record in customer service/order management focusing on accuracy.
• Proactive and solutions-oriented mindset.
• Strong understanding of logistics and inventory processes.

Responsibilities

• Process and manage customer orders from Canada and the U.S.
• Analyze customer needs for cost-effective solutions.
• Coordinate with Sales and Marketing for timely product deliveries.

Skills

Customer Service

Logistics

Order Management

Bilingual (French and English)

Organizational Skills

Communication

Continuous Improvement Mindset

Tools

Microsoft Office (Excel)

ERP Systems (e.g., Microsoft Dynamics AX)

Job description

Are you an experienced customer service professional who thrives in a fast-paced, collaborative environment? At Techo-Bloc, we’re looking for someone who brings both precision and initiative to managing customer orders and inquiries. You’ll handle a high volume of requests with accuracy, while also identifying opportunities to improve processes and elevate the overall customer experience. Your ability to keep things running smoothly behind the scenes makes a real impact—both for our clients and our internal teams.

What You’ll Do

• Process and manage customer orders from across Canada and the U.S. via phone, email and online platforms.
• Analyze customer needs to propose cost-effective, time-saving solutions.
• Respond to inquiries about product availability, offering smart alternatives and solutions.
• Coordinate with the Sales and Marketing teams to ensure timely product deliveries.
• Follow up on outstanding orders and proactively resolve issues.
• Handle inventory transactions and logistics using internal systems and tools.
• Work closely with Transport, Distribution, Production, and Sales teams to support customers and improve internal processes.

A Day in the Life

You’ll spend your day managing and prioritizing a mix of tasks—about 20% phone support (mainly from our dealer network) and 80% focused on email inquiries, order processing, and cross-department coordination. With your experience, you’ll navigate systems efficiently, troubleshoot issues proactively, and serve as a reliable point of contact for both customers and internal teams.

Beyond the day-to-day, your insight matters. You’ll have the opportunity to identify recurring issues, suggest process improvements, and contribute to operational efficiency. Whether it’s streamlining workflows or helping other departments better understand the customer journey, you play a key role in keeping things running smoothly—and in raising the bar.

Qualifications

What You Bring

• A proven track record in customer service or order management, with a focus on accuracy, follow-through, and customer satisfaction.
• A proactive, solutions-oriented mindset—you don’t just respond to problems, you get ahead of them.
• Strong understanding of logistics and inventory processes, including warehouse operations, order tracking, and planned stock movements, to effectively support department functions.
• Bilingual fluency in French and English, essential for supporting clients across Canada and the U.S.
• Strong organizational and time-management skills, with the ability to manage competing priorities in a high-volume, fast-paced environment.
• Excellent communication and interpersonal skills—you’re confident interacting with both clients and cross-functional teams.
• Solid experience with Microsoft Office tools (especially Excel); familiarity with ERP systems like Microsoft Dynamics AX is a strong asset.
• A mindset of continuous improvement—you bring ideas, question inefficiencies, and aren’t afraid to challenge the status quo when it leads to better outcomes.

Additional Information

We thank all applicants for their interest; however, only those whose applications are considered will be contacted.

The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.

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