Senior Customer Reference Manager, Design & Manufacturing

Autodesk; Toronto; On-site; CAD 109,000 - 150,000; Full time

Job summary

A leading software company is looking for a Senior Customer Reference Manager for Design & Manufacturing in Toronto. You will oversee the global customer reference strategy, build customer advocacy, and collaborate across teams. The ideal candidate has over 4 years in customer marketing and industry expertise. Competitive salary package and a strong culture of belonging are offered to the right candidate.

Benefits

Annual cash bonuses

Stock grants

Comprehensive benefits package

Qualifications

• 4+ years relevant experience in customer marketing and/or customer advocacy.
• Experience in the Design and Manufacturing industry or B2B focused on manufacturing.
• Strong understanding of manufacturing audiences and buying dynamics.

Responsibilities

• Proactively source, qualify, and secure customer advocates.
• Build and maintain long-term relationships with customers.
• Manage reference program performance with KPIs.

Skills

Customer marketing

Customer advocacy

Project management

Interpersonal skills

Analytical thinking

Job description

Overview

Job Requisition ID # 25WD94436

La traduction en français suivra ! / The French translation will follow!

25WD94436, Senior Customer Reference Manager, Design & Manufacturing

Position Overview

At Autodesk, the customer marketing team serves as the megaphone for amplifying the success of our customer champions with a platform to share their stories with the world. We enable go-to-market teams with the powerful voice of the customer to drive brand awareness, demand, new business, and retention.

As the Senior Customer Reference Manager for Design and Manufacturing (D&M), you will help us build a world-class customer reference program that drives the D&M business forward. This role is highly visible and cross-functional, partnering with marketing, strategy, sales, and customer success stakeholders across the organization. You will be responsible for building and owning the global customer reference strategy for Fusion, the industry cloud for Design and Manufacturing, ensuring customer advocacy directly supports go-to-market priorities, pipeline acceleration, and brand credibility across manufacturing segments. You will own sourcing and curating key customer advocates for speaking opportunities at flagship events, including Autodesk University, our customer conference.

Responsibilities

• Proactively source, qualify, and secure customer advocates across design, engineering, manufacturing, and operations leaders who can credibly speak to the value and impact of Fusion

• Build and maintain trusted, long-term relationships with customers, serving as the primary steward of reference engagement and ensuring customers feel valued, heard, and strategically partnered with

• Ensure alignment of references with Autodesk’s business objectives, including program strategy, execution, measurement, and optimization

• Manage and obtain customer consent forms and legal reviews, as needed

• Partner with industry strategy, marketing, sales, and customer success to identify strategic accounts and build advocacy plans designed to deepen account relationships

• Maintain up-to-date inventory of customer references, including case studies, testimonials, peer references, executive quotes, videos, analyst references, and event speakers

• Review, manage, and fulfill requests for customer references to support key marketing campaigns and initiatives

• Manage D&M customer speaker program for Autodesk University and other events as needed

• Own reference program performance, including KPIs and stakeholder feedback cycles, and apply data-driven insights and performance metrics to optimize the program

• Partner with customer marketing team members to shape recognition programs for design and manufacturing, leveraging industry best practices and emerging technologies to position Autodesk as a leader in design and make

• Manage D&M recognition and award winner relationships, ensuring winners are integrated into advocacy programs and industry marketing activities

Minimum Qualifications

• 4+ years relevant experience in customer marketing and/or customer advocacy

• Must have experience working in the Design and Manufacturing industry or for a B2B or enterprise company focused on manufacturing

• Strong understanding of manufacturing audiences and buying dynamics, including the needs of design, engineering, manufacturing, and operations leaders

• Strong project management skills, detail-oriented, and results-focused with impactful execution and follow-through

• Experience communicating program updates and performance to stakeholders and executives

The Ideal Candidate

• Proven operator–strategist who can set a clear vision while personally executing day-to-day work in a fast-paced, scaling organization

• Deeply customer-centric, with a strong track record of building trusted, long-term relationships with customers and executives who are willing to advocate publicly

• Hands-on experience using AI tools and platforms to scale research, customer insights, and program operations

• Excellent at collaborating with cross-functional teams and passion for winning together

• Exceptional interpersonal skills and empathy for customers and cross-functional teams

• A passion for elevating our customers’ stories and successes with Autodesk software

• Analytically creative – ability to consistently apply performance metrics to strategy, and creative thinking to customer programs

• Commitment to ongoing learning and application of best practices in customer marketing

• Adaptability and flexibility to changing needs of customers and the business

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For Canada-BC based roles, we expect a starting base salary between $109,000 and $149,930. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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