Senior Computer Support Specialist

49 Solutions; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading technology firm in Ontario is seeking a professional to contribute to secure data transfer solutions. The ideal candidate will have considerable technical experience, particularly with enterprise-level IT systems, and must hold a valid Secret Security clearance. Responsibilities include coordinating technology specifications, providing user support, and implementing security requirements.

Qualifications

• Minimum 24 months of relevant computer support or technical experience.
• 10 years of experience in deploying and supporting enterprise-level IT systems.
• Five years of experience in implementing complex security controls.

Responsibilities

• Coordinate emerging technology application specifications.
• Act as a liaison between vendors, technicians, and end-users.
• Provide user training and technical support for emerging technologies.

Skills

Technical experience

Security controls implementation

User training

Technical support

Issue Resolution

Education

Certificate, diploma, or degree in computer science

Job description

Overview

The role contributes to the design, coordination, and implementation of secure data transfer solutions within the Compute Hub, enabling one-way data movement between Google Cloud and CSNI environments. It also supports interoperability between classified and unclassified domains, while adhering to engineering standards and ITIL-based change management practices.

Minimum Requirements

• Certificate, diploma, or degree in computer science (or related field) from a recognized Canadian post-secondary institution
• Minimum 24 months of relevant computer support or technical experience
• Must clearly demonstrate 10 years' experience within the past 15 years, in deploying and supporting enterprise-level IT systems, including server-based applications.
• Must clearly demonstrate five (5) years’ experience in implementing complex security controls and participating in system change management within the Government of Canada.
• MUST hold a valid Secret Security clearance

Typical Duties May Include

• Coordinating emerging technology application specifications
• Acting as a liaison between vendors, technicians, and end-users
• Providing user training and technical support for emerging technologies
• Reproducing and resolving technical issues
• Implementing and advising on complex security requirements
• Supporting network, system, and Internet-related issues
• Maintaining logs of problems and solutions
• Designing and deploying server-based systems and applications
• Participating in department-wide system upgrades