Senior Client Service Specialist – Banking & Growth

Canadian Imperial Bank of Commerce; Toronto; On-site; CAD 50,000 - 65,000; Full time

Job summary

A prominent financial institution in Toronto is seeking a Senior Client Service Representative to enhance client relationships and support their banking needs. This full-time role emphasizes client engagement, problem-solving, and technology utilization to ensure exceptional customer experiences. The ideal candidate will possess strong communication skills and a passion for helping clients achieve their financial goals. Competitive benefits and a supportive work environment are offered.

Benefits

Competitive compensation

Banking benefits

Wellbeing support

Employee assistance programs

Qualifications

• Excellent client engagement skills to assist clients with their banking needs.
• Strong problem-solving abilities to address client issues.
• Proficient in leveraging technology for customer support.

Responsibilities

• Help clients manage their accounts and products with a focus on experience.
• Resolve client issues efficiently and with accountability.
• Introduce clients to mobile banking applications to enhance their banking experience.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

A prominent financial institution in Toronto is seeking a Senior Client Service Representative to enhance client relationships and support their banking needs. This full-time role emphasizes client engagement, problem-solving, and technology utilization to ensure exceptional customer experiences. The ideal candidate will possess strong communication skills and a passion for helping clients achieve their financial goals. Competitive benefits and a supportive work environment are offered.