Senior Client Service Manager, Trade Finance

RBC; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading bank in Canada is seeking a Senior Client Service Manager to provide exceptional support for Global Trade and Receivables Finance solutions. This role requires 3-5 years of experience in trade finance operations, strong communication skills, and bilingual proficiency in English and French. You will be the primary point of contact for clients, delivering high-quality service and resolving issues promptly.

Benefits

Dynamic and collaborative team environment

Opportunities for personal impact

Challenging work opportunities

Qualifications

• 3-5 years of experience in trade finance/operations.
• Strong communication skills required.
• Ability to work independently and within a team.

Responsibilities

• Provide ongoing customer support for trade finance solutions.
• Act as the primary point of contact for clients.
• Identify and resolve client issues proactively.

Skills

Trade finance experience

Operational risk understanding

Client service experience

Interpersonal skills

Bilingual (English and French)

Microsoft Office proficiency

Attention to detail

Self-motivated

Education

Bachelor's degree in business or related area

Tools

Microsoft Excel

Job description

Overview

As the Senior Client Service Manager of Trade Finance you will provide ongoing customer support for Global Trade and Receivables Finance (GTRF) solutions. In this role, you will work across various customer segments including Global Banking and Markets, Commercial Banking and Private Banking to deliver consistent, high-quality support to ensure an excellent client experience.

Responsibilities

• Primary point of contact for our clients for ongoing day-to-day product, transactional and operational support
• Deliver a differentiated client experience through efficient, effective and transparent operations processes and activities
• Proactively identify problems and take ownership to resolve and/or escalate with a sense of urgency, communicating to appropriate management and team members to mitigate client, operational and fraud risk
• Liaise with internal teams and/or product partners to ensure the highest standard of service is delivered to clients and relationships teams
• Maintain an awareness of the impact of new initiatives and re-engineered processes on their respective client relationships and ensure effective communication of change
• Follow all internal controls and relevant compliance requirements and closely monitor associated risks
• Regularly review processes and procedures to make recommendations to streamline workflow and share best practices across the function

What you need to succeed

Must-have:

• 3-5 years of experience in trade finance/operations
• Good understanding of operational risk related to the underlying trade transactions, trade finance, receivables finance
• Demonstrated client service experience
• Strong interpersonal, influencing and communication skills
• Proficient Microsoft Office skills including advanced Excel skills for analysis/reporting
• Self-motivated and solutions-oriented, with ability to work independently and within team
• Strong attention to detail
• Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.

Nice to have:

• Experience supporting commercial and corporate clients
• Bachelors degree in business or related area

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

Job Skills

Active Learning, Adaptability, Communication, Customer Service, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Product Services, Time Management

Additional Job Details

Address: 2001 AV MCGILL COLLEGE, BUR 300: MONTRÉAL

City: Montréal

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-09-16

Application Deadline: 2025-10-01

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community. Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.