Senior Client Enablement Lead (AI-Driven)

Benevity; Vancouver; Hybrid; CAD 85,000 - 115,000; Full time

Job summary

A leading social impact technology company seeks a Senior Client Training Manager to design and lead a modern client enablement strategy. The role requires 7+ years of experience in client training, particularly in a B2B SaaS context. Ideal candidates will have proficiency in learning development tools and demonstrate skills in adult learning theory and design thinking. The position offers a hybrid work model and emphasizes a culture of diversity, equity, and inclusion.

Benefits

Flexible hybrid working model

Diversity and inclusion initiatives

Growing professional development opportunities

Qualifications

• 7+ years of experience in client training or enablement within a B2B SaaS environment.
• Proven experience leading the agile content design of client education programs.
• Experience in implementing a core learning platform/LMS.

Responsibilities

• Lead the client enablement strategy ensuring high-impact learning experiences.
• Collaborate with teams to integrate client education into user experience.
• Evaluate effectiveness of education programs using performance metrics.

Skills

Design thinking principles

Adult learning theory

Interpersonal and communication skills

Analytical skills

Proficiency in learning development tools

Tools

Articulate

Camtasia

Job description

A leading social impact technology company seeks a Senior Client Training Manager to design and lead a modern client enablement strategy. The role requires 7+ years of experience in client training, particularly in a B2B SaaS context. Ideal candidates will have proficiency in learning development tools and demonstrate skills in adult learning theory and design thinking. The position offers a hybrid work model and emphasizes a culture of diversity, equity, and inclusion.