Senior Claims Adjuster - Based in Grande Prairie or Surrounding Areas

Intact Financial Corporation; Edmonton; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading insurance firm is seeking a Senior Claims Adjuster in Grande Prairie. The role involves assisting customers experiencing losses, managing claims processes, and collaborating with various experts. Candidates should possess strong communication and organizational skills, along with at least 3 years of experience in the insurance field. This position supports career growth and offers a hybrid work model alongside competitive benefits.

Benefits

Competitive financial rewards program

Employee Share Purchase Plan

Extensive flex pension and benefits

Flexible work arrangements

Annual wellness account

Qualifications

• At least 3 years of experience in the Insurance Industry or related field.
• A passion for learning and career growth.
• Self-motivation and capability to excel in a dynamic setting.

Responsibilities

• Analyze information and determine coverage.
• Manage financial aspects of claims.
• Deliver outstanding customer service.

Skills

Customer service skills

Strong written and verbal communication

Negotiation skills

Organizational skills

Adaptability

Conflict management skills

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

Are you an experienced Multi-Line Claims Adjuster ready to take the next step in your career? We're looking for a Senior Claims Adjuster to join our team, and we want someone who knows the Grande Prairie community. This role requires you to be located in Grande Prairie or its surrounding areas.

About the Role

You’ll be at the forefront of assisting a diverse range of customers who’ve experienced losses to their personal or commercial property, equipment, businesses, and more. Guiding them empathetically through the claims process, you'll collaborate with vendors, contractors, appraisers, and other experts. Your empathy, strong listening skills, business acumen, and organizational effectiveness will be crucial in managing a variety of commercial claims to completion.

Key Responsibilities

• Analyze information, interpret insurance policies, determine coverage, and assess damages.
• Develop comprehensive action plans for claims.
• Manage financial aspects, including setting reserves and ensuring prompt settlements aligned with Intact's policies.
• Communicate clear and concise directions to vendors.
• Collaborate with experts such as appraisers and engineers to drive claims forward.
• Deliver outstanding customer service to both external and internal clients.
• Keep up-to-date with Intact’s insurance products and services.

Requirements

• Location Requirement: Must reside in or be willing to relocate to Grande Prairie or surrounding areas.
• At least 3 years of experience in the Insurance Industry or a related field (such as Property Management, Restoration & Building Construction, Property or Equipment Appraisal, Loss Prevention, Corporate Finance, or Legal & Regulatory).
• A passion for learning and career growth in the insurance industry.
• Adaptability in a fast-paced, evolving environment.
• Excellent customer service skills, along with strong written and verbal communication abilities.
• Self-motivation and capability to excel in a dynamic setting.
• Forward-thinking and innovative mindset.
• Strong organizational skills and results-driven attitude.
• Proficient negotiation and conflict management skills.

If you are ready to bring your expertise to our team and make a difference in the Grande Prairie area, we want to hear from you! Apply today to join us in providing exceptional claims service.

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.