Senior Business Analyst

The Ottawa Hospital; Ottawa; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading healthcare institution in Ottawa is seeking a Business Analyst for a temporary full-time role to enhance their Epic Health Information System. The ideal candidate will have at least five years of experience in Information Systems, excellent analytical and project management skills, along with the ability to work collaboratively in a team environment. This position offers an opportunity to impact patient care positively within the community while providing an attractive compensation package.

Benefits

Comprehensive benefits package

Defined Benefit Pension plan

Health and Wellness resources

Qualifications

• Must have a minimum of five years of experience in Information Systems.
• Experience in leading multidisciplinary teams.
• Ability to work independently and collaborate closely with team members.

Responsibilities

• Identify and analyze organizational needs by gathering information from end users.
• Provide second level support for various clinical modalities.
• Support regular upgrades/enhancements to the Epic system.

Skills

Analytical skills

Problem solving

Project management

Communication skills

Education

University degree or college plus relevant experience

Tools

Microsoft Office (Outlook, Excel, Word)

SQL

Crystal Reports

Job description

About The Ottawa Hospital

Reshaping the future of Healthcare

The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi‑campus hospitals. With more than 1,400 beds and approximately 17,000 staff, physicians, residents and volunteers, we deliver specialized care to the Eastern Ontario, Western Quebec and Eastern Nunavut regions.

At The Ottawa Hospital, we don’t just serve our community, we belong to the community. That insight is at the heart of our ambitious plan to reshape the future of healthcare for our community.

From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking innovative solutions to the most complex health care challenges while continually engaging with the community to support our vision to provide each patient with the kind of care and compassion we would want for our loved ones.

Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high‑quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.

Position Information

The Ottawa Hospital Digital Solutions team has a very exciting opportunity! We are embarking on an exciting project to expand our Epic Health Information System (HIS) Atlas Alliance to six new partners, and we are looking for Business Analysts to join our team on a Temporary Full‑time capacity.

What is Epic?

Epic is one of the largest Health Information Systems (HIS) in North America, leading the way in enterprise Health Information Systems.

Why join the HIS Team?

The Ottawa Hospital’s HIS team enables you to combine your passion for information technology and health care. You will help remove barriers to the flow of health information across the Atlas Alliance and beyond and have a positive impact on the way our patients receive world‑class care. If you are looking to take your career to the next level and directly impact patient care in your community, we want to hear from you! If you are passionate and solving complex business challenge and thrive on analyzing data, improve business processes, then this position may be right for you!

Temporary position until November 7th, 2026 approximately

Temporary position until November 7th, 2026 approximately.

Rotation/Shifts

Days, 8 hour shifts.

For information purposes only – The Hospital reserves the right to change.

What You Will Do

• Identify and analyze organizational needs by gathering information from end users, defining scope and objectives, and making recommendations for solutions
• Understand the Epic software system and how to build/configure it to meet the needs of end users
• Provide second level support for all various clinical modalities including issue triage and resolutions
• Application troubleshooting, reporting and tracking issues/solutions with vendors/clients
• Support regular upgrades/enhancements to the Epic system; review release notes with stakeholders, determine build requirements, configure the system, and perform application/integrated testing
• Project management – plan, organize, and track projects throughout the project lifecycle while managing stakeholders and resources

What You Will Bring

• University degree and/or college plus equivalent experience in a relevant discipline;
• Minimum of five (5) years progressive experience in Information Systems including previous experience in project management (other healthcare‑based experience may also be considered);
• Experience leading components in the implementation of medium to large scale systems and solution design;
• Experience in leading multidisciplinary teams;
• Excellent analytical, problem solving, critical thinking, and decision‑making skills;
• Excellent oral and written communication skills, organizational skills, and presentation skills;
• Experience in documenting and communicating processes and procedures;
• Ability to work independently and collaborate closely with team members;
• Ability to prioritize a large number of requests;
• Proficiency in Microsoft Office (Outlook, Excel, Word);
• Must be eligible to work in Canada.

You will stand out with

• Valid Epic certification;
• Experience working in a large healthcare organization;
• Experience developing and implementing standardized policies/procedures/protocols;
• Experience with configuring computer systems, creating reports (SQL, Crystal Reports, etc.), and/or working in a programming environment;
• Experience with quality assurance of clinical systems;
• Ability to facilitate working sessions with large user communities and obtain agreed to functional/design and workflow requirements;
• Proficiency in English and French, oral expression (advanced level) and comprehension (advanced level).

What You Can Expect From Us

The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with the world‑class care, exceptional service and compassion we would want for our loved ones.

We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services.

The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in‑house Learning and Leadership Development team to help align your goals with your career objectives.

Please Note

Come join the Ottawa Hospital and be part of an exciting and impactful initiative!

Interested? Apply today!

If you are passionate about what you do, motivated by improving the health of the community, excited by leading‑edge medical technology, and as committed to excellence, quality and patient safety as we are, we would like to hear from you. Please submit an online application for the position you are interested in. We thank all those who apply but only those selected for further consideration will be contacted.

The Ottawa Hospital is an equal opportunity employer and is committed to providing an inclusive work environment. Candidates are encouraged to request accommodations throughout all stages of the recruitment process. These accommodation requests will be kept confidential. To request an accommodation or if you have any questions regarding accessibility, please contact [e-mail].