Senior Banking Operations & People Leader

Canadian Imperial Bank of Commerce; Burlington; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading Canadian bank in Burlington is seeking a Senior Branch Administrator to oversee support staff and manage branch operations. You will lead hiring and performance management efforts while ensuring high-quality service and compliance within the branch. The ideal candidate has a background in financial services and relevant certifications, alongside strong interpersonal skills. This role features a competitive salary and benefits package along with opportunities for professional growth.

Benefits

Competitive salary

Defined benefit pension plan

Employee share purchase plan

Wellbeing support

Social recognition program

Qualifications

• Successfully completed the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH).
• Demonstrated experience in the financial service brokerage industry.
• Strong management and interpersonal skills.

Responsibilities

• Oversee hiring, training, and performance management of all support staff.
• Manage day-to-day branch operations and administration.
• Assist Branch Manager with Investment Advisor duties.

Skills

Banking Operations

Coaching

Customer Experience (CX)

Office Administration

People Management

Performance Management (PM)

Prioritization

Education

Canadian Securities Course (CSC)

Conduct & Practices Handbook (CPH)

Job description

A leading Canadian bank in Burlington is seeking a Senior Branch Administrator to oversee support staff and manage branch operations. You will lead hiring and performance management efforts while ensuring high-quality service and compliance within the branch. The ideal candidate has a background in financial services and relevant certifications, alongside strong interpersonal skills. This role features a competitive salary and benefits package along with opportunities for professional growth.