Senior Application Support Specialist – Complex Financial Systems

Solactive AG; Toronto; On-site; Confidential; Full time

Job summary

A leading FinTech company in Toronto is seeking an experienced application support specialist to ensure the stability and reliability of its high-performance index platform. The role involves monitoring critical services, resolving complex issues, and providing support to business stakeholders. Ideal candidates will have over 5 years of experience in application support, strong technical skills in system monitoring and troubleshooting, as well as familiarity with ITIL practices. The company offers a modern working environment and numerous benefits.

Benefits

20 paid vacation days

Health and dental plan

Pension contribution

Opportunity to travel to Germany

Qualifications

• 5+ years' experience in application support for complex financial or enterprise systems.
• Strong expertise in system monitoring and log analysis.
• Excellent communication skills in English and adaptability.

Responsibilities

• Provide senior support for high-performance index platform.
• Monitor services and resolve issues across environments.
• Lead incident resolution and communicate with stakeholders.

Skills

System monitoring

Log analysis

Data analytics

Troubleshooting

Excellent communication skills

ITIL practices

Intercultural competence

Education

Minimum of 5 years of experience in application support

Software Development or DevOps Experience

Tools

Linux

SQL

Atlassian Suite (Jira and Confluence)

Job description

Company Description

Since its foundation in 2007, Solactive AG has evolved into one of the world’s most important and fastest-growing index providers. From our headquarters in Frankfurt, we power global investment products across ETFs, structured products, and mandates. Our reputation is built on innovation, speed, flexibility, and strong partnerships.

Job Overview

Do you thrive on ensuring stability in complex, mission‑critical applications? Are you motivated by the challenge of monitoring high‑performance systems and resolving issues under pressure? If you want to leverage your expertise in application support to make a tangible impact in the FinTech sphere, this role is for you.

Your Tasks

• Provide senior‑level support for our proprietary, high‑performance index platform, ensuring availability and reliability.
• Monitor critical services across distributed environments, proactively analysing logs and system behaviour to detect and resolve issues.
• Act as the primary contact for business stakeholders in Hong Kong, Frankfurt, and Toronto, addressing application and data‑related inquiries.
• Lead incident resolution, coordinating with tech and business teams to restore service quickly and prevent recurrence.
• Conduct root‑cause analysis of complex system issues, proposing long‑term solutions and optimisations.
• Support and validate platform changes through structured testing and quality assurance.
• Continuously identify opportunities to improve monitoring, workflows, and support processes.
• Document solutions, procedures, and best practices to strengthen organisational knowledge.
• Mentor junior support staff and contribute to building a culture of operational excellence.
• Support software deployment releases and pre‑market check during weekends.

Your Profile

• Minimum of 5 years’ experience in application support for complex financial, trading or enterprise systems L2&L3.
• Strong technical expertise in system monitoring, log analysis, data analytics, and troubleshooting across distributed environments.
• Solid knowledge of Linux, SQL, Relational databases, and API interactions.
• Experience with monitoring tools, job scheduling, and automation.
• Familiarity with ITIL practices (Incident Management, Change, Release Management) applied in high‑pressure contexts.
• Familiarity in Atlassian Suite (Jira and Confluence)
• Proven ability to take ownership of production issues, lead resolution efforts, and minimize client impact.
• Interest in financial market data and complex application ecosystems.
• Highly structured, proactive, and adaptable, with excellent communication skills in English and intercultural competence.
• Demonstrated ability to lead support initiatives and process improvements.
• Self managed individual and eagerness to grow.
• Software Development or DevOps Experience is a big plus.
• Existing work visa or permanent residency (PR) required.

Our Offer

• Be part of the Solactive family, a motivated team with an international setting
• Get to know the dynamics of an established, successful FinTech company and travel to Germany to meet your peers
• Experience a modern start‑up culture with a flat hierarchy
• Seize the opportunity to build the business and a team as well as develop personally
• Receive numerous benefits like 20 paid vacation days per year, health and dental plan and pension contribution