Senior Aerospace Customer Success Manager

De Havilland Aircraft of Canada Limited; Calgary; On-site; CAD 75,000 - 90,000; Full time

Job summary

A leading aerospace company in Calgary is seeking a Customer Service Manager to manage customer relationships and ensure satisfaction. The ideal candidate will have over 5 years of experience in customer service and 2 years in the aerospace industry. Responsibilities include processing orders, resolving service issues, and leading customer-facing projects. This role requires strong communication skills and the ability to work in a fast-paced environment.

Qualifications

• 5+ years of proven experience in customer service, sales, or account management.
• 2+ years of experience in the Aerospace industry.
• Project Coordination/Management Certification (CAPM/PMP) considered an asset.

Responsibilities

• Serve as the main point of contact for assigned customers.
• Oversee customer order processing including quote generation and order entry.
• Lead customer-facing projects such as initial provisioning and start-up kits.

Skills

Customer focus

Relationship building

Excellent communication skills

Conflict resolution

Organizational skills

Analytical mindset

Education

Bachelor's degree in Business, Marketing, Communications or related field

Tools

Microsoft Office Suite

ERP and CRM systems

Excel or Power BI

Job description

A leading aerospace company in Calgary is seeking a Customer Service Manager to manage customer relationships and ensure satisfaction. The ideal candidate will have over 5 years of experience in customer service and 2 years in the aerospace industry. Responsibilities include processing orders, resolving service issues, and leading customer-facing projects. This role requires strong communication skills and the ability to work in a fast-paced environment.