Security Operations Centre Dispatcher

Securiguard Services; Burnaby; On-site; CAD 30,000 - 60,000; Full time

Job summary

A security solutions provider in Burnaby is seeking a full-time Security Dispatcher/Operator. This key customer service role involves supporting security officers, managing inbound calls, and ensuring staff safety. Ideal candidates should be proficient in English, possess great communication skills, and have prior call center experience. Join a recognized company known for its excellent culture and development opportunities.

Benefits

Award winning corporate culture

Team Building events

Extended Health and Dental Benefit

Employee Assistance Program

Telemedical access to doctors

Qualifications

• Previous Call Center experience is an asset.
• Ability to work independently with minimal supervision.
• Experience with using Microsoft Excel is preferred.

Responsibilities

• Act as the main point of contact for all security guards.
• Schedule all after-hour requests.
• Dispatch appropriate mobile resources to various sites.

Skills

Proficient in English

Excellent oral communication skills

Excellent judgment and decision-making skills

Tools

Microsoft Office suite

Two-way radio systems

Job description

Overview

When you have a multi-billion-dollar project at risk, or a valuable asset you need to protect, security comes down to one simple question: who are you going to trust with your keys? For almost 50 years, and thousands of companies, that answer is Securiguard. Every day, our customers trust us with billions of dollars' worth of property, and in many cases, their lives. Our philosophy is simple. We Make People Feel Safe. Our people truly believe they can make a difference, and they do.

At our Burnaby Office, we are hiring for a full-time Security Dispatcher / Operator. This is a key customer service position in the company, responsible for making internal calls to our employees and ensuring their safety and well-being on the field. The Dispatch team is also the first point of contact for all inbound employee calls to the Head Office. You will be ensuring our Security Officers receive quick and efficient support.

Responsibilities

• Act as the main point of contact for all security guards and customer contact after hours
• Schedules all after-hour requests
• Dispatch appropriate mobile resources to various sites
• Maintain database records of all Securiguard policies and procedures
• Manage break relief for Securiguard sites
• Ensure employees are checking in every hour or as required
• Work effectively with other team members to ensure that departmental goals and key performance indicators are achieved or exceeded
• Keep track of ongoing issues, resolving problems with the team and keeping client and personal up to date on progress.

Qualifications

• Proficient in English, written and oral
• Excellent oral communication skills
• Previous Call Center experience is an asset
• Previous experience working with computers and basic familiarity with the Microsoft Office suite
• Demonstrated ability to work independently with minimal supervision
• Excellent judgment, problem solving and decision-making skills

Nice to Have

• BC Security License (or ability to obtain)
• Previous experience working with two-way radio systems
• Experience with using Microsoft Excel
• Positive attitude and upbeat/friendly personality
• Experience with Real Time Adherence (RTA) is an asset
• Experience with Work Force Management (WFM) is an asset

Employee Perks We Offer

• Award winning corporate culture - 2024 winners of Canada\'s Most Admired Culture
• Team Building events
• Extended Health and Dental Benefit
• Employee Assistance Program through TELUS Babylon
• Telemedical access to doctors, therapists, and dietitians

Why Join Us?

We take pride in our reputation for excellence, innovation, and inclusion. As Canada\'s largest and highest-accredited K-9 detection and screening division, we provide security solutions in major cities, small towns, and remote locations by air, land, and sea.

At the heart of our success are our people. That\'s why we are proud two-time winners of Canada\'s Most Admired Corporate Culture award (2021, 2024) and recipients of the Canadian HR Award for Best Learning & Development Strategy in 2024. We believe that diversity strengthens our company, fostering an environment of equal opportunity, fresh ideas, and meaningful solutions for an evolving world.

At Securiguard, we live by our R.E.A.C.H. values:

Respect · Empathy · Accountability · Courtesy · Honesty

Here, you\'ll join a team that values collaboration, innovation, and your professional growth. This role offers more than administrative work - it\'s your opportunity to make a meaningful impact by ensuring the smooth and efficient operation of our headquarters.

Ready to join the team? Apply today!