Seasonal Retail Sales Associate - Orchard Park

Gap Inc.; London; On-site; CAD 32,000 - 45,000; Full time

Job summary

A leading retail company in London, Ontario, is looking for a customer service representative to enhance customer experiences through effective communication and support. The ideal candidate thrives in a fast-paced environment and is passionate about delivering exceptional service while being adaptable to flexible working hours. This role involves engaging with customers, supporting store operations, and promoting loyalty programs.

Qualifications

• Good communicator who effectively interacts with customers and the team.
• Customer-focused service provider on and off the sales floor.
• Passionate about retail and able to thrive in a fast-paced environment.

Responsibilities

• Engage and connect with customers by providing excellent customer service.
• Promote loyalty programs to enhance customer experience.
• Support various store areas including sales floor and fitting room.

Skills

Effective communication

Customer service

Problem-solving

Retail technology utilization

Flexibility

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You\'ll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment
• Promote loyalty by educating customers about our loyalty programs
• Seek out and engage with customers to drive sales and service using suggestive selling
• Enhance customer experience using all omnichannel offerings
• Be accountable to personal goals which contribute to overall store goals and results
• Support sales floor, fitting room, cash wrap, back of house, as required
• Maintain a neat, clean and organized work center
• Handle all customer interactions and potential issues/returns courteously and professionally
• Execute operational processes effectively and efficiently

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers
• Passionate about retail and thrive in a fastpaced environment
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts
• Able to utilize retail technology
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs