Seasonal Maintenance Technician

Vacasa; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

A vacation rental company in Central Okanagan is seeking a Maintenance Technician for the winter season. In this role, you will be responsible for general maintenance tasks, ensuring guest and property satisfaction. Ideal candidates have experience in property maintenance and customer service. Position includes staff housing and a competitive hourly wage of $21 CAD. Join us for an extraordinary winter experience at Big White!

Benefits

End of season bonus

Staff accommodation available

Employee discounts on bookings

Qualifications

• 2 years of basic property maintenance experience preferred.
• Must have extensive customer service experience.
• Valid driver's license required.

Responsibilities

• Perform general maintenance tasks between vacation rentals.
• Daily checking and maintenance of hot tubs.
• Respond to guest maintenance issues as needed.

Skills

Basic property maintenance experience

Customer service experience

Effective communication

Job description

About the CompanyWe’re a vacation rental company where great people create exceptional experiences. From our humble beginnings with a simple idea, we've grown into a trusted industry leader delivering genuine hospitality to every guest. What sets us apart isn't just our advanced technology or high property standards, but our culture of doing things the right way, building trust, and supporting each other as a team. When you join Casago, you're not just taking a job—you're becoming part of a company that values your contributions, invests in your growth, and gives you the opportunity to make a real impact on the homeowners and guests we serve every day.

Work with Vacasa, a Casago Company this Winter season!

Interested in working at a ski resort in Big White this winter? Vacasa is currently seeking a Maintenance Technicians to perform general maintenance tasks and to support the overall quality of our large portfolio of vacation homes. We also manage over 60 hot tubs that require daily water balancing and maintenance. The target start date is mid November 2025 and finished around mid April 2026. Hours can and will vary weekly and seasonally based on business needs but will generally be a 5 days week schedule with two days off to enjoy the slopes.

This is a great role for people looking to live on the mountain for the winter / experience a ski season at Big White. Staff housing available at an affordable rate.

Currently we have 4 spots available for this role.

Compensation

• $21 CAD / hour.
• $1000 end of season bonus (must stay until April to receive this)
• More benefits and company perks information below.

What you’ll do

• Complete maintenance tasks traveling between multiple different vacation rentals each day at Big White
• Create a welcoming environment for our guests and owners by ensuring our homes are well maintained: ie. general repairs, preventative maintenance, and inspections
• Daily checking and water balancing of multiple hot tubs in different locations around Big White (training provided)
• Respond to guest issues regarding maintenance, as needed including but not limited to:
  • Hot tub troubleshooting
  • Appliance troubleshooting
  • Cable/wifi troubleshooting
  • Basic HVAC troubleshooting
  • Light plumbing
  • Fitting Door locks and alignment of locks and handles
  • BBQ cleaning and troubleshooting
  • Draining and refilling hot tubs
• Establish and maintain open, collaborative relationships with team members and management team
  • Correspond on a regular basis with your local management team and team members
  • Be available and willing to assist your colleagues and management team when necessary
  • Provide cross-coverage when necessary to ensure urgent issues are addressed
• Collect and remove trash and debris from guests units
• Ensure follow through on assigned maintenance tasks using in-house assignment system and respond to time-sensitive maintenance needs
• Maintain required Maintenance Metrics on efficiency and utilize Vacasa’s ticketing system
• Coordinate with third-party service providers.
• Attend all mandatory individual and team meetings
• Moving team members around the resort as required in staff vehicles
• Other responsibilities as assigned - because every day looks different

Skills and Position Requirements

• 2 years of basic, property maintenance experience preferred, specific trades experience are helpful but not required
• Must have extensive customer service experience in some capacity
• Valid driver’s license
• Self-motivated and customer service oriented
• Ability to communicate effectively, both orally and using workplace messenger software
• Ability to properly assess problems and provide / communicate solutions
• Working knowledge of google sheets, computers and mobile devices
• Ability to work a flexible schedule including weekends and holidays as needed to support the needs of the business
• A working smartphone and ability to download and use work related apps (monthly reimbursement available).

Desired but not required:

• Experience working with pools or hot tubs water chemistry, etc.
• A vehicle suitable for use in winter conditions (reimbursements available)
• Trades experience in plumbing, painting, electrics, carpentry etc. Experience working in cold temperatures

Work Environment and Physical Demands

• Availability to work Sunday through Saturday, early mornings and evenings as needed.
• Occasional need to perform housekeeping and/or inspection duties
• Ability to stand, sit, and walk for an extended period of time
  • Reach overhead and below the waist
  • Regularly push, pull, and lift up to 25 pounds
  • Occasionally lift or move up to 50 pounds
  • Bend, stoop, squat, kneel, and twist
• Ability to use hands to finger, handle or feel, and reach with hands and arms
• The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.

What you'll get

• End of season bonus (position does not include ski pass but end of season bonus covers it). We advise you purchase the early bird pass while it's cheap.
• Staff accommodation available (shared rooms in staff house. Will discuss rates in interview.
• Social ski / snowboarding mornings. Unpaid / When business levels allow
• Career advancement opportunities - potential to work multiple seasons with us
• Employee discounts (discounts booking stays at Vacasa managed properties)
• All the equipment you’ll need to be successful - we provide all tools required for daily tasks.

Must be legally eligible to work in Canada.

Casago is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged. Casago is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver’s license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver’s license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of a background check and / or an OFAC screening, country dependent.

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