Seasonal Guest Services Supervisor — Ski Resort

Blue Mountain Resort; The Blue Mountains; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading mountain resort in Ontario is seeking a Supervisor for Guest Services. This role requires motivating and training staff, managing performance, and ensuring excellent customer service. Candidates should have supervisory experience in hospitality and strong conflict resolution skills. This position offers an hourly rate of $23.27 and full-time shifts of 4-5 days per week, including weekends.

Benefits

Free Alterra Mountain Pass for employees

Discounts on Blue Mountain Lift tickets

Staff priced meals

Retail savings at various brands

Qualifications

• Previous supervisory, training, coaching and performance management experience, preferably within the hospitality industry.
• Experience with handling money.
• Excellent service recovery and conflict resolution skills.

Responsibilities

• Setting clear sales and service expectations for staff.
• Supervising and coaching the guest service team.
• Managing sales transactions and balancing daily sales.
• Ensuring responsibilities are covered according to operational needs.

Skills

Supervisory experience

Money handling

Service recovery skills

Conflict resolution skills

Leadership and coaching

Job description

A leading mountain resort in Ontario is seeking a Supervisor for Guest Services. This role requires motivating and training staff, managing performance, and ensuring excellent customer service. Candidates should have supervisory experience in hospitality and strong conflict resolution skills. This position offers an hourly rate of $23.27 and full-time shifts of 4-5 days per week, including weekends.