Seasonal Guest Services Representative - Part Time - Contract Position

Current External; Winnipeg; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading shopping centre management company in Winnipeg is seeking a part-time Guest Services Representative. The role involves delivering exceptional service to shoppers, managing inquiries, and collaborating with various departments. Ideal candidates possess strong customer service and communication skills, with the ability to work flexible hours. Join a team that values excellence and offers competitive benefits.

Benefits

Competitive rewards package

Best-in-class benefits

Opportunities for growth and development

Qualifications

• Previous experience in the hospitality field preferred.
• Strong organizational skills and attention to detail.
• Ability to assess, take initiative, and fulfill expectations.

Responsibilities

• Deliver guest services programs on a daily basis to shoppers.
• Maintain ongoing interaction with shopping centre customers.
• Generate a variety of weekly reports for the Guest Services Supervisor.

Skills

Excellent customer service

Communication skills

Interpersonal skills

Organizational skills

Job description

Overview

Role impact: To provide exceptional customer service to valued shoppers, community retailers and business. Successful candidate must have availability and flexibility to work days, evenings, weekends and holidays to meet the needs of the business and may be required to stand for extended periods of time.

What you will deliver

• Deliver guest services programs on a daily basis to shoppers which includes: gift card sales, wheelchairs/walkers, scooters, power chairs, retail and community information, as well as promotion of mall events.
• Receive and direct all incoming calls and inquiries via telephone, two-way radio or visitors by answering questions or forwarding to the appropriate station in order to ensure inquiries are answered promptly and a high level of customer service is maintained.
• Dispatch Security and Maintenance personnel from portable radio system.
• Generate a variety of weekly reports by accessing appropriate information to provide the Guest Services Supervisor with up-to-date status.
• Develop and cultivate relationships with the community and shopping centre retailers (property level) to be well versed in community activities, mall fashions, mall events and programs.
• Maintain ongoing interaction with shopping centre customers and act as liaison between customers, security, maintenance, marketing and all shopping centre departments at the administrative level.
• Administer gift card sales at Guest Services, which includes overseeing the maintenance of related files by reviewing information in the system such as daily sales journal, reconciliation of daily sales report and inventory levels to increase revenues and ensure accurate recording of transactions for accounting and forecasting purposes.
• Maintain the Guest Services database; ensure customer information is kept current.
• Maintain a log to record up-to-date information regarding special events, promotions, changes and visitor concerns.
• Communicate with customers on a proactive and regular basis by informing them of pertinent information to enhance the positive image of the shopping centre and encourage repeat traffic.
• Assist the Marketing Department with the execution of marketing programs as required.

What your strengths are

• Responsible, punctual and excellent ability to interact with the public.
• Professional and polished demeanor.
• Excellent communication skills (written & verbal).
• Able to work well under pressure with minimal supervision and meet deadlines.

What you need to succeed

• Previous experience in the hospitality field preferred.
• Excellent customer service and interpersonal skills.
• Strong organizational skills and attention to detail and the ability to multi-task.
• Ability to assess, take initiative and fulfill customer and tenant expectations.

Why you should join us

At Cadillac Fairview we have been transforming communities for over 50 years. We are so much more than our properties. We are building leaders at all levels. We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business and support for your growth and development. We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension. Imagine a place where you can make a difference!

At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.

Our values

• Aim Higher: we strive to exceed expectations
• Own Your Expertise: we empower ourselves and each other
• Collaborate Effectively: we bring the right people together to get the right results
• Engage with Empathy: we objectively consider the needs of others
• Embrace Change: we drive, learn from and adapt to change

At CF you’ll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued and respected.

CF is an equal opportunity employer and is committed to creating a diverse and inclusive environment. If you need reasonable accommodation during the recruitment assessment and/or selection process please notify your CF contact or email.

Employment details

• Employment Type: Part-Time
• Experience: years
• Vacancy: 1