Seasonal Guest Services Agent

Crescent Hotels & Resorts; Rossland; On-site; CAD 30,000 - 60,000; Full time

Job summary

A hospitality organization in Rossland is seeking a Guest Services Agent to enhance guest experiences. The ideal candidate should be customer-focused with strong communication skills. Responsibilities include greeting guests, managing vehicle parking, and providing information about hotel amenities. Competitive hourly wages of $19.76 are offered along with benefits and discounts. Join a vibrant team and make a positive impact on guest experiences.

Benefits

Highly competitive wages

Exceptional benefit plan

RRSP matching program

Flexible scheduling

Discounts with managed properties

Discounts with Marriott properties

Qualifications

• Outgoing individuals passionate about providing exceptional guest experiences.
• Excellent verbal and written communication skills.
• High organizational skills with the ability to handle multiple tasks.

Responsibilities

• Greet and assist guests with a friendly attitude.
• Park and retrieve vehicles efficiently.
• Provide information about hotel amenities and local attractions.

Skills

Customer-Focused

Communication Skills

Attention to Detail

Teamwork

Valet or Customer Service Experience

Job description

The Josie Hotel Rossland
4306 Red Mountain Rd
Rossland, BC V0G1Y0, CAN

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Guest Services team. We are committed to providing you with:

• Highly competitive wages - An hourly range of $19.76.
• An exceptional benefit plan for eligible associates & your family members
• RRSP matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Discounts with Marriott properties for you & your family members.

Are you looking for a job where you can make a positive impact on each guest's experience? Do you enjoy providing exceptional customer service and creating memorable moments? If so, we have the perfect opportunity for you as a Guest Services Agent!

Here is what you will be doing each day:

• Greet and assist guests with a friendly and welcoming attitude
• Park and retrieve vehicles efficiently and safely
• Provide information about the hotel amenities and local attractions
• Assist guests with luggage and other needs as required
• Ensure a seamless and enjoyable experience for all guests

Who We’re Looking For:

• Customer-Focused Individuals: Outgoing and passionate about providing exceptional guest experiences
• Communication and Interpersonal Skills: Excellent verbal and written communication skills, coupled with strong interpersonal abilities
• Attention to Detail: Highly organized and meticulous, with the ability to handle multiple tasks in a fast-paced environment
• Teamwork and Independence: Capable of working effectively in a collaborative team setting while also contributing independently
• Valet or Customer Service Experience: Previous experience in valet or customer service roles is highly valued

Does this sound like you?

Join our vibrant team at The Josie Hotel as a Guest Services Agent and play a pivotal role in curating memorable experiences for our guests. Apply now to become a part of our dynamic team!

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.