Seasonal Guest Experience Representative

OMERS; Mississauga; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading global real estate firm is seeking a motivated Guest Experience Representative at Square One Shopping Centre for a seasonal position. You will be responsible for creating memorable guest interactions and providing exceptional customer service. The role requires flexible availability, including weekends and holidays. Ideal candidates will have a friendly attitude and prior customer service experience.

Qualifications

• Previous customer service experience required.
• A positive and friendly attitude, approachable and proactive.
• Strong written and oral communication skills; bilingual preferred.

Responsibilities

• Provide exceptional customer service and create memorable guest interactions.
• Assist guests with directions, answering questions, and shopping center services.
• Maintain thorough knowledge of shopping center services, amenities and promotional activities.

Skills

Customer service experience

Positive attitude

Communication skills

Conflict resolution skills

Organization and time management

Education

High school education

Post-secondary education in Hospitality or Marketing/Communications

Tools

Google Sheets

Microsoft Office

Social media tools

Job description

Overview

Choose a workplace that empowers your impact.

Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and passion. A place where you can personalize your employee journey to be — and deliver — your best.

We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By prioritizing people, partnerships and places, we generate meaningful returns for OMERS members, enhance value for our capital partners and create a brighter world for our customers.

Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.

Don’t just work anywhere — come build tomorrow together with us.

Know someone at OMERS or Oxford Properties? Great! If you're referred, have them submit your name through Workday first. Then, watch for a unique link in your email to apply.

We are currently looking for highly motivated Guest Experience Representatives to join our team at Square One Shopping Centre during our seasonal period. At Oxford, we have a commitment to customer service excellence, and we strive to achieve this goal through every interaction, everyday. As a Guest Experience Representative, you are an ambassador for Square One Shopping Centre and must ensure professionalism, pride, and passion each and every day.

Square One Shopping Centre is open Monday-Saturday from 10AM-9PM and Sunday 11AM-7PM. Shifts can begin as early as 8AM and end as late as 10PM. These hours will vary based on special events and changes in operational hours.

This is a seasonal position that begins as early as October 1st until January 2026, with a possibility of extension depending on business needs. Flexible availability is required for this role. We require a minimum availability of 3 days per week (including weekends, where two of those days must be a Friday, Saturday, and/or Sunday), and holidays. When submitting an application for this role, kindly include an up-to-date resume with your weekly availability clearly highlighted.

Responsibilities

• Proactively seek opportunities to create memorable guest interactions and provide exceptional customer service.
• Assisting guest with directions/information, answering questions, and performing other shopping center specific services as assigned.
• Maintaining a thorough knowledge of the shopping center’s services, amenities/facilities, stores/locations and promotional activities and/or events.
• Developing and maintaining strong relationships with retailers.
• Staying up to date with fashion trends, have thorough knowledge about brand merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper’s needs.
• Deliver all services offered at the Guest Experience locations – including selling the Square One Gift Card PLUS
• Other responsibilities may be assigned based on business needs.

Qualifications

• A high school education – post-secondary education in a related field preferred (i.e. Hospitality, Marketing/Communications, etc.)
• Previous customer service experience required.
• A positive and friendly attitude, approachable, proactive and solution focused.
• A strong desire to create exceptional customer experiences.
• The ability to effectively communicate with shoppers, retailers, center management, service providers and all shopping center personnel.
• The ability to work in a fast-paced environment, while multi-tasking and maintaining a high level of professionalism.
• Able to work independently and in a team environment.
• Strong written and oral communication skills; bilingual preferred.
• Conflict resolution/management skills.
• Organization and time management skills.
• The ability to adapt quickly to change in work requirements with the ability to can re-prioritize tasks as needed.
• Computer skills – including working knowledge of social media tools, Google Sheets and Microsoft Office programs.
• The ability to engage in physical activities including but not limited to: prolonged standing, walking, lifting, pushing, pulling, and bending.
• The ability to work a flexible schedule of days, evenings, weekends, and holidays.

Equal Opportunity

Oxford's purpose is to strengthen economies and communities through real estate. Our people-first culture is at its best when our workforce reflects the communities where we live and work — and the customers we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.