Seasonal Bilingual Tax Preparer - Work From Home

Intuit; Nanaimo; Remote; CAD 60,000 - 80,000; Full time

Job summary

Une société technologique financière recherche un Expert Fiscal Bilingue pour aider les clients à remplir leurs déclarations d'impôts en utilisant leurs produits. Vous travaillerez dans un rôle virtuel et fournirez un service client exceptionnel, avec une solide expertise fiscale en anglais et en français. L'expérience en préparation fiscale est essentielle. Une rémunération compétitive est offerte.

Benefits

Bonus en espèces

Équité et récompenses

Qualifications

• Minimum de deux (2) ans d'expérience professionnelle rémunérée en préparation fiscale.
• Expérience dans la préparation de déclarations fiscales d'entreprises (T2).
• Expérience dans la préparation de déclarations fiscales du Québec (TP1).

Responsibilities

• Aider les clients à terminer leurs impôts en utilisant les produits TurboTax d'Intuit.
• Utiliser des sites Web gouvernementaux et des ressources professionnelles.
• Travailler dans un rôle virtuel face aux clients en utilisant des logiciels de communication vidéo.

Skills

Expertise fiscale

Communication efficace

Résolution de problèmes complexes

Recherche / Ressources

Acuité technique

Job description

Overview

Intuit est la plateforme technologique financière mondiale qui favorise la prospérité des personnes et des communautés que nous servons. Avec environ 100 millions de clients dans le monde utilisant des produits tels que TurboImpôt, Credit Karma, QuickBooks et Mailchimp, nous croyons que tout le monde devrait avoir la possibilité de prospérer. Nous ne cessons jamais de travailler pour trouver de nouvelles façons innovantes de rendre cela possible.

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Responsibilities

• Help our customers complete their taxes using Intuit TurboTax products. Provide tax guidance and review personal tax returns for customers who complete their tax return on their own, perform full service return preparation, and manage product/software inquiries.
• Use government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer in terms they will understand.
• Work in a virtual, customer-facing role using state-of-the-art video communication software to interact with customers and document interactions to maintain accurate records.
• As a Tax Expert, have a minimum of two (2) years of paid professional tax preparation experience.
• Provide your CRA RepID (representative identifier) to enable use of the CRA Represent a Client service upon onboarding.
• Experience using professional tax software to prepare and file personal tax returns, including complex elements such as employment, self-employment, rental income, investments, form T1135, foreign income, and various credits and deductions.
• Be passionate about helping clients navigate tax complexities and committed to enhancing the brand by delighting customers and empowering them to prepare their taxes.
• Possess excellent customer service skills and be comfortable interacting with customers via video and audio tools in a professional, friendly, and confident manner.
• Be willing and able to work a flexible schedule with a minimum of 20 hours per week.
• Proficiency in English and French is required. As a bilingual Seasonal Tax Expert (French), you will prepare tax returns and provide real-time guidance on a range of tax matters to English- and French-speaking clients across Canada. This posting is for an existing vacancy.

Qualifications

• Minimum of two (2) years of paid professional tax preparation experience.
• Experience preparing corporate tax returns (T2).
• Experience preparing Quebec tax returns (TP1).

Skills & Abilities

• Tax Expertise – Demonstrates a fundamental understanding of tax laws and concepts. Proven ability to seek additional learning opportunities and stay current with changes year over year.
• Effective Communication – Strong written and verbal communication to provide quality service; active listening to understand client pain points.
• Complex Problem Solving – Committed to understanding client problems, leveraging tools/resources, and escalating when needed for timely support.
• Research / Resourcefulness – Curious, eager to learn, follows procedures and uses resources to deliver solutions.
• Technical Acumen – Interest in tools needed for the role with basic troubleshooting ability.
• Additional bilingual notes – The role includes English and French language responsibilities and compliance with CRA CRA RepID requirements as applicable.

Compensation

Intuit offers a competitive compensation package based on performance. The base pay range for this position is:

• PEI: $24.50/hour – $33.50/hour
• BC: $24.50/hour – $33.50/hour
• Nova Scotia: $24.50/hour – $33.50/hour

Additionally, the position may be eligible for a cash bonus, equity rewards, and benefits in accordance with applicable plans and programs. Pay is based on factors such as job-related knowledge, skills, experience, and location. Intuit conducts regular pay equity comparisons across ethnicity and gender.