Seasonal Bilingual Customer Service Associate

Sitel Corp.; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer experience company is hiring Seasonal Bilingual Customer Service Associates in Canada. This role involves delivering outstanding support to Intuit customers through various financial platforms. Candidates should have strong communication skills in both English and French, a high school diploma, and be flexible in working various shifts. The position offers a competitive wage and the convenience of working from home with required training provided.

Benefits

$19.20/h to $20.00/h with a $2 bilingual premium

All equipment provided

Supportive community focused on engagement

Paid virtual classroom training

Internal mobility opportunities

Qualifications

• Must reside in Canada.
• Must be at least 18 years of age.
• The flexibility to work various shifts, including nights, evenings, and weekends.
• Must be able to pass a background check.

Responsibilities

• Provide exceptional, personalized customer service.
• Guide Intuit customers through financial tracking and accounting platforms.

Skills

Strong verbal and written communication skills in both French and English

Ability to multitask and navigate between screens efficiently

Previous technical customer service support

Accounting and bookkeeping experience

Education

Highschool diploma or equivalent

Job description

Seasonal Bilingual Customer Service Associate

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference.

Job Overview

Foundever® is hiring Seasonal Customer Service Associates! Join our dynamic team and provide exceptional, personalized service by guiding Intuit customers through various financial tracking, accounting and or tax preparation platforms and applications. If you’re passionate about delivering outstanding support, we’d love for you to be part of our dedicated team.

Why You Should Join Us

• $19.20/h to $20.00/h with a $2 bilingual premium
• No equipment? We provide everything you need!
• Enjoy the benefits of working from home. Save time, money and reduce stress
• Join a supportive community focused on engagement and recognition
• Hands-on paid virtual classroom-style training, as well as ongoing job specific training
• Internal Mobility (93% of our managers are promoted from within)

What We Are Looking For

• Must reside in Canada
• Must be at least 18 yrs of age
• Highschool diploma or equivalent
• The flexibility to work various shifts, including nights, evenings, and weekends
• Must be able to pass a background check

Qualifications

• Strong verbal and written communication skills in both French and English as you will be assisting both English and French speaking customers
• Ability to multitask and navigate between screens efficiently while assisting customer
• Previous technical customer service support preferred
• Accounting and bookkeeping experience as asset

Home Setup Requirements

• A hardwired connection with an internet Speed of 10.0 Mbps download speed and 5.0 Mbps upload speed
• A quiet, distraction-free space is essential; webcam video presence will be required during training and production

About Foundever®

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

EEO

Foundever is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide a positive and accessible candidate experience.