Seasonal Associate (Stock, Order Fulfillment)

Holt Renfrew; Toronto; On-site; CAD 30,000 - 60,000; Part time

Job summary

A luxury fashion retailer in Toronto is seeking Seasonal Associates to support order fulfillment and stock movement during the holiday season. Responsibilities include processing customer orders, maintaining organized stock, and providing exceptional customer service. Ideal candidates are passionate about retail, adaptable to fast-paced environments, and able to work varied shifts. This role offers competitive hourly pay and potential overnight shifts during peak sales.

Benefits

Competitive pay rate

Seasonal employee discount

On-the-job training

Qualifications

• Passionate about the brand and customer service.
• Ability to work in a fast-paced environment.
• Demonstrated teamwork skills.
• Ability to stand for periods of time and move between areas.

Responsibilities

• Accurately manage customer transfer and online orders.
• Package and inspect client orders before shipping.
• Maintain organized stock areas.
• Follow all health and safety policies.

Skills

Customer service

Teamwork

Ability to lift up to 30 lbs

Fast-paced environment adaptability

Job description

Overview

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

Seasonal Associate ( Stock, Order Fulfillment)

What are we hiring for in our stores?

We’re hiring for Seasonal Associates, Order Fulfillment & Stock Movement who will be responsible for accurately processing customer orders and maintaining organized stock operations. This role ensures timely order fulfillment, efficient merchandise movement, and a seamless luxury shopping experience while supporting sales and upholding high standards of service and operational excellence.

What we offer

• Competitive pay rate between $18- $20/ hour, based on experience

• 0 – 39 hours per week

• Seasonal employee discount

• A fun & friendly atmosphere with on-the‑job training provided

What you will be doing

Order Fulfillment

• Accurately manage Customer Transfer Sale (CTS) and online orders: produce pick lists, organize picking routes, and process shipping confirmations promptly

• Package and inspect all client orders, checking product quality, labels, and footwear pairs before shipping

• Process customer returns by tracking, inspecting merchandise for resalable condition, and issuing refunds

• Maintain system updates, monitor order notifications, and ensure timely action on all orders

• Track fulfillment rates, update cancellation reports, and replenish Wrap & Pack supplies as needed

Stock Movement

• Keep stock areas neat, organized, and safe

• Receive merchandise onto the selling floor and assist with stock recovery and fixture moves

• Process price changes, markdowns, returns to vendor, and consolidations on schedule

• Execute and send client transfer requests on the same day; deliver items to shipping and alterations when required

• Follow all Health & Safety policies

Requirements

• Passionate about the brand and customer service

• Ability to work in a fast-paced environment

• Demonstrated teamwork skills

• Ability to stand for periods of time, move between the store and back-office areas, and lift up to 30 lbs, with ability to use a ladder and move display items as required

• Ability to work a variety of shifts including mornings/afternoons/evenings/weekends during the holiday season between October 27th and January 10th

• Opportunity for additional overnight shifts during Black Friday peak sales week, on a first-come, first-served/volunteer basis. Overnight shift premium pay rates will be offered.

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.