Seasonal Ambassador - Toronto Eaton Centre

Lush North America; Toronto; On-site; CAD 80,000 - 100,000; Part time

Job summary

A leading cosmetics retailer in Toronto is seeking Seasonal Ambassadors to provide exceptional customer consultations and product demonstrations. This role involves driving sales, educating customers on ethical practices, and maintaining a positive team environment. Ideal candidates have a passion for skincare and customer service excellence. Compensation is $19.50 CAD per hour with flexible scheduling requirements.

Qualifications

• Excellent customer service skills are essential.
• Flexibility to adapt to changing situations and priorities.
• Knowledge and passion for skincare and ethical business.

Responsibilities

• Drive sales by using feedback and exceeding sales goals.
• Deliver a world-class customer experience.
• Educate customers on brand values and promote ethical practices.

Skills

Excellent customer service skills

Flexibility to adapt

Knowledge of skincare and natural beauty

Job description

Overview

Position: Seasonal Ambassadors

Hours: 0-39 hours/week

Contract: Remote/Seasonal (Contract Role)

Seasonal Ambassador

Seasonal Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product demonstrations. Seasonal Ambassadors cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back for more.

We invite you to think about what would make the customer’s day. Whether it’s providing personalized product recommendations or sharing your knowledge, you have the power to create a unique and memorable experience for every shopper.

For our Seasonal Ambassadors, it’s not just about selling soap – it’s about making a positive impact on the world, one bar at a time!

Responsibilities

Sales and Customer Experience:

• Driving Sales: Utilize StoreForce dashboard results and feedback to exceed sales goals. Take ownership of results and actively work to grow the store’s overall sales.
• Customer Experience: Consistently deliver a world-class customer experience. Connect with customers, identify needs by listening and asking open-ended questions, demonstrate product benefits, and seek opportunities to make customers’ day.
• Building the Brand: Educate customers on brand values including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Articulate these values in-store and through community engagement by hosting events that help bring in more traffic. Inspire others to join in making a positive impact.
• Product Passion: Expand product knowledge with ongoing learning and mastery of Lush products, ingredients, and benefits to confidently recommend for diverse needs.

Team Involvement:

• Development: Use Lush resources to develop effective sales techniques and product knowledge, support team growth, and increase sales. Take ownership of development, seek feedback, and pursue opportunities to improve.
• Diversity, Equity, Inclusion, and Belonging (DEIB): Encourage open communication, listen to team perspectives on DEIB, foster belonging, promote teamwork, and value each employee’s contributions.

Operational Excellence:

• Time and Attendance: Be punctual, reliable, and present. Participate in teamwork, take breaks when needed, and stay updated with company news.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales.
• Stock and Inventory: Follow Visual Merchandising guidelines to adjust product displays based on sales to improve the customer experience.
• Policies and Procedures: Adhere to opening/closing procedures, product integrity, respectful workplace, and health and safety standards.

Qualifications:

Required:

• Excellent customer service skills
• Flexibility to adapt to changing situations and priorities in a fast-paced environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred:

• Experience with consultation-based customer service models
• Strong problem-solving skills to address day-to-day issues
• Experience working in a team environment
• Experience working in skincare or cosmetics
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

Compensation: Toronto Eaton Centre $19.50 CAD per hour

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Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territories across Turtle Island. As a business headquartered in Canada, our facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many First Nations, Inuit and Métis peoples. Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our staff, are guests on this land and work toward repairing past harm in partnership with Indigenous Peoples and communities.