Seasonal Ambassador - Mayfair Shopping Centre

Lush North America; Victoria; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading ethical cosmetics company is seeking Seasonal Ambassadors in Victoria to provide exceptional customer consultations and drive sales. Candidates should possess excellent customer service skills and a flexible schedule to accommodate store needs, including evenings and weekends. This role involves educating customers on product benefits and brand values, contributing to a positive team environment, and striving for operational excellence.

Qualifications

• Excellent customer service skills are required.
• Flexibility to adapt to changing priorities in a fast-paced environment is essential.
• Knowledge and passion for skincare, natural beauty, and ethical business is necessary.

Responsibilities

• Drive sales using StoreForce dashboard results.
• Deliver a world-class experience to every customer.
• Educate customers on brand values and drive engagement.

Skills

Excellent customer service skills

Flexibility to adapt to changing priorities

Knowledge and passion for skincare

Job description

Overview

Position: Seasonal Ambassador

Hours: 0-39 hours/week

Contract: Contract Role

Seasonal Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product demonstrations. Seasonal Ambassadors cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back for more. We encourage you to put yourself in the customer’s shoes and think about what would make their day, providing personalized product recommendations or sharing knowledge to create a unique and memorable experience for every shopper. For our Seasonal Ambassadors, it’s not just about selling soap – it’s about making a positive impact on the world, one bar at a time!

Pay: $19.50 CAD

Responsibilities

• Sales and Customer Experience: Drive sales using StoreForce dashboard results, seek feedback to exceed goals, and take ownership of your results to contribute to the store’s overall sales.
• Customer Experience: Deliver a world-class experience to every customer. Connect with customers, identify needs by listening and asking open-ended questions, demonstrate product benefits, and strive to leave customers with a positive impression.
• Building the Brand: Educate customers on brand values including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Articulate these values in-store and through community engagement to help drive traffic and inspire others to join in making a positive impact.
• Product Passion: Continuously expand product knowledge and stay up-to-date on ingredients and benefits to confidently recommend products for diverse customer needs.

Team Involvement

• Development: Use Lush resources to develop sales techniques and product knowledge, support team growth, and increase sales. Seek feedback and opportunities to improve skills and abilities.
• Diversity, Equity, Inclusion, and Belonging (DEIB): Encourage open communication, listen to team perspectives on DEIB, foster belonging, promote teamwork, and value each employee’s contributions.

Operational Excellence

• Time and Attendance: Be punctual, reliable, and present. Participate in teamwork, take breaks when needed, and stay informed about company news.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store experience.
• Stock and Inventory: Use Visual Merchandising guidelines to adjust displays based on sales to enhance the customer experience.
• Policies and Procedures: Follow company standards for opening/closing, product integrity, respectful workplace, and health and safety.

Qualifications

Required:

• Excellent customer service skills
• Flexibility to adapt to changing priorities in a fast-paced environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred:

• Experience with consultation-based customer service
• Strong problem-solving skills for day-to-day operations
• Experience working in a team environment
• Experience in skincare or cosmetics
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

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Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and today home to many First Nations, Inuit, and Métis peoples. Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our staff and customers, operate on this land and, together with Indigenous People, work to repair past harm.