Scheduling Coordinator

Schlegel Villages Inc.; Hamilton; On-site; CAD 45,000 - 60,000; Full time

Job summary

A family-owned elder care organization located in Hamilton, Ontario is seeking a Full-Time Scheduling Coordinator. You will manage shift scheduling and collaborate with village leaders to ensure smooth operations. Successful candidates will have exceptional customer service skills, an office administration certificate, and proficiency in Microsoft Office. The company offers a supportive environment focusing on community and employee growth.

Benefits

Competitive salary and benefits

Significant opportunities for Growth and Development

Ongoing Team Member Appreciation incentives

Qualifications

• Exceptional customer service and communication skills required.
• Experience managing conflicting priorities.
• Proficient in Microsoft Office 365 and other computer programs.

Responsibilities

• Ensure all shifts are filled daily.
• Send out shift requests per the collective agreement.
• Collaborate with leaders for vacation coverage.

Skills

Exceptional customer service

Communication skills

Conflict management

Microsoft Office 365 proficiency

Education

Office administration certificate or equivalent experience

Job description

Job Description

The Village of Wentworth Heights located in Hamilton, Ontario has an exciting opportunity for a Full-Time Scheduling Coordinator to join their team.

Shift Details: includes working every other weekend

Tentative Start Date: October 1, 2025

How Schlegel Villages supports our Team Members :

• Competitive salary, and benefits;
• Significant opportunities for Growth and Development: Our Leaders come from within;
• Ongoing Team Member Appreciation incentives and generous rewards and recognition;
• Extended Health Benefits & Retirement Savings;
• Individualized Assistance for Team Member Education and Development;
• Loans and Scholarships to help our team members realize their greatest potential;
• Financial Hardship Support Program: Wilfred Schlegel Hope Fund;
• A Unique Family Culture: Every Person in Every Village is a branch of our Family Tree

As our new Scheduling Coordinator, you will :

• Work closely with the Village leaders to ensure all shifts are filled on a daily basis.
• Send out shift requests as per the village collective agreement.
• Collaborate with the village leaders to plan for vacation coverage of team members.
• Prioritize village needs as per the vacancy report.
• Be the point of contact for shift fulfillment with the charge nurse and leaders.
• Connect with employment agencies when shifts are not internally filled.
• Provide exceptional customer experience while acting as the first point of contact for team member questions about schedules, call-ins and open shifts.
• Support administrative assistance with office coverage.
• Create exceptional customer experiences for incoming queries, from residents, families and team members.
• Support and embrace our resident-centred social culture and be proud to deliver the highest quality of service to our residents, visitors, and team members through comprehensive and effective support.

To be successful as the Scheduling Coordinator, you will :

• Have an office administration certificate or equivalent experience.
• Demonstrate exceptional customer service and communication skills.
• Efficient in the ability to manage conflicting priorities.
• Be proficient in Microsoft Office 365 and other computer programs.
• Display a caring and respectful attitude toward our residents, families, and team members.

It would be an asset if you have :

• Previous experience working in the context of a Long-Term Care or Retirement Home.

At Schlegel Villages we are redefining elder care through innovation, village design and culture change, but we know the key to our Village success, and our residents’ satisfaction, is YOU and our teams.

We aspire to provide all members of our communities, including team members, with a life enriching experience. We are family owned and operated and we take our mission seriously: “to provide holistic health care in a home environment, located within an internal neighbourhood design that promotes a caring community with emphasis on optimal health and life purpose for each resident”.

Schlegel Villages is pleased to accommodate individual needs in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, please speak with the hiring leader.

Equity, diversity and inclusion are ingrained within the Schlegel Culture, and our Villages are more welcoming, open-hearted and vibrant because of it. Each Village is strengthened by the unique lived experience of every person connected to it. Everyone is included and respected in their spirituality, cultural diversity and individuality. Regardless of ability, heritage or cultural roots, our people are embraced, just as they are, and we celebrate and support life purpose within the community.