Sales Support Associate III

Tapestry, Inc.; Richmond; On-site; CAD 30,000 - 60,000; Full time

Job summary

A luxury retail company is seeking a Sales Support Associate to enhance customer experiences at the cash wrap and maintain inventory accuracy. This role requires 1-3 years of retail experience and a positive attitude when interacting with customers. The ideal candidate will have knowledge of fashion trends and the ability to lift products up to 50 pounds. Flexibility in working hours, especially during high-traffic retail periods, is essential.

Qualifications

• 1-3 years of previous retail experience, preferably in luxury retail.
• Current knowledge of fashion trends and competition.
• Ability to lift up to 50 pounds.

Responsibilities

• Greet customers and provide excellent service.
• Receive shipments and maintain stockroom organization.
• Analyze sales floor and replenish as needed.

Skills

Customer service skills

Cash handling

Product knowledge

Communication skills

Education

High school diploma or equivalent

College degree preferred

Tools

POS systems

iPad/laptop

Job description

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Coach

Job Description

The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well‑maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

Responsibilities

Cash Wrap

• Greeting the customer with a smile and eye contact and offering your name
• Interact genuinely and naturally with the customer
• Read cues and determine customers’ needs
• Conduct email/name capture, where permitted by law
• Maintain accuracy when operating POS
• Maintain cash wrap organization and cleanliness
• Suggest multiple add‑ons and sell gift cards
• Maintain cash and POS media accurately and in compliance with Coach policy
• Create lasting impression by genuinely thanking customer and providing a reason to return
• Represent Coach brand appropriately

Stockroom / Warehouse

• Receive shipment and transfers
• Notify Store Management when new product arrives
• Scan cartons/transfers, verifying store information is correct
• Communicate all discrepancies to Store Management
• Process shipment/transfers according to Coach standards and timeframes
• Organize and clean stock room daily; including off‑site / remote warehouses as applicable
• Shift/organize product in the stockroom; react to sell‑through and make room for new product
• Manage stock levels/product ownership in back‑of‑house and sales floor
• Prepare and conduct regular cycle counts, as directed
• Participate in store physical inventory counts, as scheduled
• Maintain Company Loss Prevention standards

Sales Floor

• Regularly analyze sales floor to assess replenishment needs
• Replenish sales floor/assigned zone
• React to sell‑through and execute visual merchandising needs
• Support sales floor activities, as directed
• Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
• Respond to customer requests confidently; partner with sales team or Store Management, when needed

Additional Requirements

Experience: 1–3 years of previous retail experience (cashier, stock, sales, etc.), preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.

Education: High school diploma or equivalent; college degree preferred.

Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie‑talkie, understand and read price and product release sheets.

Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.

Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).

This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.

Base Pay Range: $17.40 – $18.00