Sales Representative - Industrial

Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd; Dartmouth; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading hardware distributor is seeking a results-driven Hybrid Sales Representative specializing in industrial cutting tools. This role involves managing and growing customer relationships while providing technical support. Ideal candidates will have 3–5+ years in B2B sales within industrial environments and strong negotiation and relationship-building skills. Competitive compensation and opportunities for career growth are offered, along with a flexible work environment.

Benefits

Competitive base compensation

Opportunity to become a shareholder

Work-life balance

Continuing education for professional development

Qualifications

• 3–5+ years of B2B sales experience in industrial distribution or cutting tools.
• Solid understanding of machining processes and industrial tooling applications.
• Valid driver’s license and willingness to travel within the assigned territory.

Responsibilities

• Manage a portfolio of existing accounts while prospecting new customers.
• Identify customer needs and recommend cutting tool solutions.
• Prepare quotes, proposals, and pricing in alignment with company guidelines.
• Meet or exceed sales targets, margin objectives, and activity KPIs.

Skills

B2B sales experience

Negotiation skills

Presentation skills

Relationship-building skills

Time-management skills

Education

Technical education or hands-on machining experience

Tools

CRM systems

Microsoft Office

ERP tools

Job description

We are seeking a results-driven Hybrid Sales Representative specializing in industrial cutting tools and related solutions. This role blends inside sales execution with field-based customer engagement and technical support. The successful candidate will manage and grow an assigned customer portfolio by developing strong relationships, identifying opportunities, and delivering value-added solutions. This role requires both commercial acumen and technical understanding of cutting tools, machining processes, and industrial applications.

Key Responsibilities

• Manage a portfolio of existing accounts while actively prospecting new customers within the assigned territory
• Identify customer needs and recommend appropriate cutting tool solutions to improve productivity, tool life, and cost efficiency
• Drive revenue growth through upselling, cross-selling, and new business acquisition
• Prepare and deliver quotes, proposals, and pricing in alignment with company guidelines
• Meet or exceed sales targets, margin objectives, and activity KPIs

Customer Engagement (Hybrid Model)

• Conduct regular customer visits to support relationship-building, product demonstrations, and technical discussions
• Provide inside sales support via phone, email, and virtual meetings when not in the field
• Act as a trusted advisor to customers, providing insights on tooling optimization and process improvements
• Coordinate with internal teams to ensure seamless order fulfillment and customer satisfaction

Technical & Product Support

• Maintain strong working knowledge of industrial cutting tools (e.g., inserts, end mills, drills, taps, holders, abrasives)
• Support customers with basic application guidance and troubleshooting; elevate complex technical issues as required
• Collaborate with suppliers and technical specialists for advanced applications and demonstrations
• Stay current on product innovations, industry trends, and competitive offerings

Administration & Reporting

• Maintain accurate CRM records, including customer interactions, opportunities, and forecasts
• Provide regular sales reports, pipeline updates, and market feedback to management
• Support pricing, contract renewals, and account reviews

Qualifications & Experience

• 3–5+ years of B2B sales experience in industrial distribution, cutting tools, machining, or manufacturing environments
• Solid understanding of machining processes and industrial tooling applications
• Proven ability to manage both inside and outside sales responsibilities effectively
• Strong negotiation, presentation, and relationship-building skills
• Comfortable working with CRM systems, ERP tools, and Microsoft Office
• Valid driver’s license and willingness to travel within the assigned territory

Preferred Assets

• Technical education or hands‑on machining experience
• Experience selling to machine shops, manufacturers, or industrial contractors
• Familiarity with major cutting tool brands and suppliers

Competencies

• Customer-focused and solution-oriented
• Self-motivated with strong time-management skills
• Analytical and comfortable discussing ROI and cost savings
• Professional communication style with technical and non-technical stakeholders

Working Conditions

• Hybrid role combining office-based work, remote work, and customer site visits
• Regular travel within the assigned territory
• Interaction with manufacturing and industrial environments, including machine shops and production facilities

Who are we?

• Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.
• Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers.
• Our team – 3,000 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders.

What We Offer

• A Canadian flagship: As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation.
• A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
• Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
• Competitive compensation: We offer competitive base compensation based on the market.
• Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
• Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
• Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
• Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.

Are you interested in this position? We invite you to visit our corporate website at https://www.richelieu.com/emplois to submit your application.

We thank all candidates for their interest; however, we will only communicate with candidates selected for the pre-selection process.