Sales & Reception Coordinator - Multi-Site

WS Audiology; Sidney; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hearing care provider is looking for a Sales & Reception Coordinator in Sidney, BC. This permanent full-time position involves supporting multiple clinics, interacting with patients, and ensuring excellent customer service. Ideal candidates will have over 2 years in a customer-facing role, sales experience preferred. Benefits include competitive compensation, generous time off, and training opportunities.

Benefits

Starting hourly compensation of $21-$25/hour + bonus

Benefits from day one

RRSP matching

Generous time off policies

Training + education opportunities

Friends and family discounts

Qualifications

• 2+ years of experience in a customer-facing role in sales, retail, or a clinic environment.
• Experience recommending products is preferred.
• A valid driver's license and access to a vehicle are required.

Responsibilities

• Check in patients for appointments.
• Schedule appointments.
• Make product and payment recommendations.
• Support with maintaining records.
• Perform basic hearing aid maintenance.
• Travel to support clinics as needed.

Skills

Customer-facing experience

Sales experience

Team-player

Customer-centric attitude

Job description

Overview

We are growing and searching for a Sales & Reception Coordinator (called "Client Care Coordinator" internally) to join our Client Care team on the Island in BC supporting our Victoria Oak Bay, Victoria Fort Street, and Sidney clinics. This is a permanent full-time position and hours of work are 8:30 am - 4:30 pm Monday to Friday. This is a multi-site role supporting 3 clinics within the region. The selected candidate will be assigned to the clinic closest to them as a "home" location and mileage will be paid to the other clinics. Based on the nature of the role, access to a car and a license is required.

We offer:

• Starting hourly compensation of $21-$25/hour + a bonus program
• Benefits starting on day one of hire
• RRSP matching
• Generous time off policies including 3 weeks of vacation and 7 paid personal days
• Training + education opportunities
• Friends and family discounts

What you\'ll do

• Check in patients for appointments
• Scheduling appointments
• Making product and payment recommendations to enhance the patient journey
• Support with maintaining physical and electronic records
• Perform basic hearing aid maintenance and product questions
• Travel within the defined region to support clinics based on volumes, vacation coverage, and clinic events

What we\'re looking for

• 2+ years of experience in a customer-facing role - you have worked in sales, retail, a busy office, or a clinic environment and are comfortable interacting with customers
• Sales acumen - experience recommending products or in retail is strongly preferred
• Access to a vehicle and a valid driver\'s license - some local travel (mileage compensated) will be required
• Customer-centric attitude - you are comfortable interacting with diverse patient groups and networking within the community to position HearCANADA as Greater Victoria\'s number one choice for hearing care services
• Team-player - you work well with others and appreciate what can be accomplished with support from colleagues

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.