Sales Consultant

Forbes GM; Southwestern Ontario; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading automotive dealership in Southwestern Ontario is seeking a Sales Consultant to enhance the customer vehicle buying experience. The ideal candidate will guide customers, conduct test drives, address financial information, and build customer loyalty. Previous retail sales and customer service experience is required. This position offers competitive compensation and full benefits.

Benefits

Full benefit programs

Competitive compensation plans

Employee and Family Assistance Program

Collaborative work environment

Qualifications

• Unrestricted OMVIC license & dealership approval required.
• Valid driver's license a must.
• Automotive industry experience preferred.

Responsibilities

• Guide customers through the vehicle buying process.
• Conduct test drives and trade-in evaluations.
• Follow up with customers to develop loyalty.

Skills

Customer service skills

Problem solving

Organizational abilities

Education

High School Diploma

Post-Secondary Education

Job description

Overview

Forbes GM is seeking a Sales Consultant to join our team of customer focused professionals within our high volume and process-driven dealership.

Purpose / Summary of Position :

The Sales Consultant serves as a guide to facilitate the customer vehicle buying experience. They conduct the interview to discover customer preferences, needs, and buying motives and then matches customer needs with model and equipment. They offer and accompany customers on test drives, offer customer involvement in trade-in evaluation, present financial information, satisfy customer concerns and asks for the sale. The Sales Consultant conducts the delivery process and follows up in a timely manner with customers to develop customer loyalty and build lasting relationships. They are responsible for ensuring a fun and informative interaction with our customers and know that they have a huge effect on customer loyalty and satisfaction. They will be the primary contact to the dealership during this buying process and need to understand not only the features and specifications of our entire line-up but must also understand the financing options available to the customer.

Responsibilities

Responsibilities are encompassed in the description above as the Sales Consultant guides customers through the vehicle buying process, conducts test drives, participates in trade-in evaluations, presents financial information, addresses concerns, facilitates the delivery process, and follows up with customers to foster loyalty and satisfaction.

Required Qualifications

Our ideal candidates understand that customers have a choice in where they purchase and service their vehicles, and therefore demonstrate a commitment delivering unparalleled service to show our customers real value for their hard-earned money.

• Energized by challenges; driven to improve efficiencies, learn and grow
• Proactive self-starter with a desire for accountability
• Passion for delivering a consistently exceptional customer experience
• Operates with the highest level of integrity
• Exceptional initiative, high energy and positive attitude
• Process driven with impeccable organization and prioritization abilities
• Exceptional problem solving and conflict resolution skills
• Impeccable follow-through and commitment to building and cultivating relationships

Candidates must possess

• Unrestricted OMVIC license & dealership approval
• Valid driver’s license
• Minimum High School Diploma
• Post-Secondary Education Preferred
• Experience in the automotive industry preferred
• Previous retail sales / customer service experience required

Why We’re Awesome

• Commitment to an exceptional employee experience
• Full benefit programs & competitive compensation plans
• Employee and Family Assistance Program
• Collaborative work environment & group support

Qualified applicants are invited to apply with resume and cover letter.

(Location) is an equal opportunity employer which values diversity in the workplace. If you require accommodation in order to participate in the hiring process, please contact us at or hr@(location) to make your needs known in advance.