Sales Associate - Yorkdale

Richemont; Toronto; On-site; CAD 40,000 - 80,000; Full time

Job summary

Join a prestigious luxury brand as a sales professional, where your expertise in client relationships and sales performance will shine. This role involves achieving sales targets, developing a client portfolio, and ensuring an exceptional luxury experience for clients. You'll engage with a diverse clientele, leveraging your interpersonal skills and product knowledge to foster relationships. With a commitment to employee wellbeing, the company offers a comprehensive benefits program and a supportive work environment that values creativity and inclusion. Embrace the opportunity to make a significant impact in the luxury market while growing your career in a dynamic and innovative setting.

Benefits

Health insurance

Dental insurance

Vision programs

Life insurance

Disability benefits

Paid time off

Maternity leave top-up

Employee assistance program

Volunteer days off

Qualifications

• 3+ years of experience in luxury product sales preferred.
• Strong understanding of customer service needs and priorities.

Responsibilities

• Achieve and exceed monthly sales targets while ensuring a luxury client experience.
• Cultivate strong client relationships and provide exceptional customer service.

Skills

Client Relationship Management

Sales Performance

Customer Service

Interpersonal Skills

Communication Skills

Attention to Detail

Team Player

Education

Experience in luxury product sales

Additional language skills

Tools

SAP

Job description

Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,300 different calibres and the award of more than 400 patents. Harnessing 190 years of accumulated expertise, La Grande Maison’s watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication.

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

How will you make an impact?

Jaeger-LeCoultre is looking for sales professionals who have a demonstrated track record in building client relationships and driving sales performance. As an Ambassador of the Maison, you are expected to achieve and exceed sales targets, as directed by management, and proactively develop a client portfolio while ensuring a luxury client experience. Participate in the daily operations of the boutique.

• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Cultivate strong client relationships whether in or outside the boutique representing the organization.
• Demonstrate ability to proactively bring in new and develop existing clientele.
• Develop high watchmaking and bespoke sales.
• Ensure each client receives exceptional customer service.
• Provide expert product knowledge and Maison history.
• Assist clients with Customer Service needs, before or after sales.
• Maintain brand’s high standards.

Client Relationship Management

• Cultivate strong client relationships through exceptional service and Maison-specific CRM initiatives.
• Standards of CRM outreach for clienteling and client follow-up are maintained.
• Partnering with Management to develop a plan for clients and prospects.
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available.
• Appropriately resolve client issues/concerns and escalate as needed to Management.
• Partner with Management to develop a plan to support, and participate in, in-store and offsite events and networking.
• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique.
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues.
• Assist in the merchandising and daily maintenance of displays and back-stock.
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit.
• Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.).

What about you?

• 3+ years previous experience in watches or high-value luxury product sales preferred.
• Strong understanding of Customer Service needs and customer priorities.
• SAP exposure is a plus.
• Additional language skills are a plus.
• Excellent interpersonal and communication skills are required.
• Strong understanding of Customer Service needs, strong attention to detail with the ability to manage multiple tasks simultaneously and with precision.
• Self-starter with team-player approach.
• Must be available to work retail hours including nights and weekends.

You are our best asset. By joining Jaeger-LeCoultre, a whole world of opportunities will open to you! Transmission of knowledge is the very soul of what we do: you will access a customized training program. As a Maison, we work tirelessly to manage our environmental footprint and create a positive impact on society through our collective effort. Learn more about our Sustainability commitments in our program «Make Our Time Better».

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – Canada

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Salary will be determined based on relevant skills and experience.

Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.

LEARN MORE ABOUT LIFE AT JAEGER-LECOULTRE