Sales Associate

The Home Depot Canada; Barrie; On-site; Part time

Job summary

A leading home improvement retailer is seeking Sales Associates for their Barrie location. The role emphasizes fast, friendly customer service and requires skills in guiding customers through their needs. Candidates should have a high school diploma and preferably 1-2 years of retail experience. There is an emphasis on building product knowledge and promoting store services. The retailer offers a competitive pay range and a flexible schedule, which may include evenings and weekends.

Benefits

Semi-annual bonuses

Comprehensive paid benefits

Employee discounts on stock purchases

Qualifications

• 1 to 2 years of Retail or Trade experience is an asset.
• Familiarity with safety policies and procedures.
• Ability to lift, push, pull, and move items.

Responsibilities

• Provide fast, friendly service to customers.
• Seek out customers to assess their needs.
• Educate customers about available options.

Skills

Interpersonal Skills

Customer Focus

Communicates Effectively

Education

High School Diploma or equivalent

Job description

Pay Range: $18.25 - $19.25

At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi‑annual bonuses tied to business performance; Deferred Profit‑Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit‑based salary increases. We are committed to recognizing your efforts and supporting your growth with us.

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Overview

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. They have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates know how to greet, engage, and thank every customer in their department and are familiar with basic service in adjacent departments. They focus on customer service and finding and solving customer needs.

Key Responsibilities

Ensures Customer Satisfaction

• Follow Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
• Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
• Ask open‑ended questions about the customer’s projects to determine their needs and level of expertise
• Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and recommend them

Drives Sales

• Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
• Educate customers about the whole project
• Use an empowerment program when necessary to satisfy customers
• Execute daily stock maintenance: all products signed, displayed, and clean

Builds Skills and Knowledge

• Maintain knowledge of all products in department and adjacent departments
• Proactively seek knowledge on all products and services

Maintains Safety and Security

• Follow all safety policies and procedures, Loss Prevention policies and procedures

Competencies

• Communicates Effectively
• Customer Focus

Skills

• Interpersonal Skills

Direct Manager/Direct Reports

• Department Supervisor

Travel Requirements

• No travel requirements

Physical Requirements

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions

• Working within a flexible schedule that may include evening and weekends
• Warehouse environment that can be dusty and noisy
• Doors are frequently open, causing drafts and interior temperature changes

Minimum Education

• High School Diploma or equivalent

Minimum Years Of Work Experience

• 1 to 2 years Retail or Trade experience an asset

Minimum Leadership Experience

• NA

Certifications

• NA

Other Requirements/Assets

• NA

The pay range for this position is between $ - $.

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.