Sales Associate II

COACH; Montreal; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading luxury goods brand in Montreal is seeking a Sales Associate to drive sales through exemplary customer service and personal engagement. Candidates should have 1-3 years of experience in retail, preferably in luxury environments, and a strong knowledge of current fashion trends. Responsibilities include maintaining store standards, supporting sales strategies, and enhancing customer experiences. A flexible schedule is required, including nights and weekends.

Qualifications

• 1-3 years sales experience in luxury retail preferred.
• Current knowledge of fashion trends and competitive marketplace.
• Ability to communicate effectively with customers.

Responsibilities

• Understand organizational objectives and align decisions accordingly.
• Drive business through sales strategies and clienteling.
• Support daily operational tasks while maintaining service standards.

Skills

Customer Focus

Interpersonal Skills

Drive for Results

Adaptability

Education

High school diploma or equivalent

College degree preferred

Tools

Cash register systems

Basic computer skills

Job description

personalized experience, and leaving a positive, lasting impression.

Responsibilities

• Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals.
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
• Represents Coach as a brand ambassador.
• Demonstrates Coach's Selling and Service expectations at all times.
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers.
• Creates positive impressions with customers by bringing best self to work through attire consistent with Coach's Guide to Style.
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
• Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
• Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
• Cross-sells and encourages beneficial product add-ons that relate to the customer's shopping needs.
• Sensitive to customers' needs and tailors approach by reading cues.
• Attends to the unique and individual shopping needs of each customer.
• Works with multiple customers simultaneously and breaks away as appropriate.
• Follows up with customers consistently and genuinely to influence/close the sale.
• Flexes personal selling techniques to contribute to overall store financial results.
• Builds lasting and loyal relationships with customers.
• Leverages Coach's tools and technology to support relationship building and clienteling efforts.
• Creates enthusiasm and positivity for a shared vision and mission.
• Promotes and endorses a team selling environment.
• Fosters an environment of teamwork, trust and collaboration with internal and external customers.
• Remains solution oriented; is adaptable and flexible to changing business and store needs.
• Welcomes feedback and adapts behaviors as appropriate.
• Maintains a calm and professional demeanor at all times.

Operations

• Ensures all daily tasks are completed without negatively impacting service or Coach standards.
• Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner.
• Maintains a clean and tidy selling floor at all times.
• Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures.
• Replenishes inventory on sales floor as needed.
• Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, and maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor.
• Supports cash-wrap when needed to process purchases, returns, and exchanges.
• Maintains strong organizational standards and visual merchandising expectations.

Competencies

• Drive for results: Can be counted on to exceed goals and is consistently among the top performers.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; uses first-hand customer information for improvements in products and services.
• Interpersonal Savvy: Relates well to all kind of people inside and outside the organization; builds rapport and effective relationships with diplomacy and tact.
• Learning on the Fly: Learns quickly when facing new problems; open to change; analyses successes and failures for cues to improve, experiments and will try anything to find solutions.
• Perseverance: Pursues everything with energy, drive and a need to finish; seldom gives up on anything.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide to act without having the total picture and remains calm when things are up in the air.

Additional Requirements

• Experience: 1-3 years of previous sales experience, preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), ability to use walkie-talkie, understand and read price and product release sheets.
• Physical: Ability to execute at a fast pace; ability to communicate effectively with customers and team; ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required; frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
• Schedule: Ability to meet Coach Scheduling & Availability Expectations, including a flexible schedule, nights, weekends, and holidays during high retail traffic periods (e.g., day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).

Policy and Equal Opportunity

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.