Sales Associate

La Senza; Vernon; On-site; CAD 30,000 - 60,000; Part time

Job summary

A retail fashion brand is seeking a Sales Associate to deliver a captivating customer experience. The role involves building customer loyalty, processing transactions accurately, and maintaining merchandise standards. Ideal candidates will have excellent customer service skills, team spirit, and a genuine desire to engage with customers. Availability during evenings and weekends is required.

Qualifications

• Genuine desire to provide excellent customer service.
• Ability to connect with customers and build meaningful relationships.
• Meets defined availability criteria, including evenings and weekends.

Responsibilities

• Build lasting customer connections and deliver satisfying experiences.
• Process transactions, returns, and exchanges accurately.
• Assist with merchandise preparation and replenish stock.

Skills

Excellent customer service

Teamwork

Excellent listening skills

Organization skills

Job description

La Senza sales associates deliver a best‑in‑class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth. They drive personal sales, live our values, represent the brand and demonstrate the La Senza selling model and behaviours.

Role and Responsibilities

• Focused on building new and lasting customer connections, delivering highly satisfying customer experiences and consistently leading the La Senza selling model with confidence, passion and expertise for the brand.
• Responsible for creating a shopping experience that is effortless, inspiring and productive through expert product knowledge and cultivating relationships with customers to develop customer loyalty.
• Promote and display teamwork across all areas to ensure the customer’s journey is seamless.
• Process customer transactions, returns or exchanges accurately and efficiently and create lasting customer impressions.
• Demonstrate knowledge and insight regarding inventory availability, customer requests and provide feedback on the product to store leadership.
• Understand, adhere to and reinforce brand standards.
• Reinforce all activities related to providing a safe working environment.
• Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service, associate engagement and shrink.
• Assist with merchandise preparation for sales floor replenishment including ensuring merchandise is accurately priced in accordance with markdowns, markups and promotions.
• Replenish merchandise to standard to create a full and abundant store, ensuring visual displays are maintained according to standards.

Key Success Criteria

• Embraces the organization’s mission.
• Meets defined availability criteria, including evenings, weekends and non‑business hours.
• Ability to work as part of a team.
• A genuine desire to provide excellent customer service.
• Excellent listening, organization and follow through skills.
• Ability to connect with and relate to customers and build meaningful relationships.