Sales Associate

Paradies Lagardère Travel Retail; Toronto; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading travel retail company in Toronto is seeking a Sales Associate to deliver First Class Service in a fast-paced store environment. Responsibilities include maintaining store appearance, providing excellent customer service, and efficiently handling customer transactions. The ideal candidate has a high school diploma, customer service experience, and strong communication skills. Join our inclusive team committed to equal opportunity.

Qualifications

• At least one year of retail or customer service experience preferred.
• Ability to adapt to changing priorities and unexpected situations.
• Proficiency in reading, writing, and mathematics.

Responsibilities

• Provide memorable, personalized customer service.
• Maintain store appearance and visual merchandising.
• Resolve customer service issues and escalate as needed.

Skills

Customer service skills

Ability to work shifts

Selling experience

Communication skills

Education

High school diploma or equivalency

Job description

Overview

Position Description Summary : A Sales Associate in one of our travel essential stores is responsible for daily execution of the Mission Statement, which includes providing First Class Service to both internal and external customers. The Sales Associate may perform tasks on the sales floor or in a support environment. This position ensures a positive customer shopping experience in a well-maintained and friendly environment.

Responsibilities

• Demonstrate selling experience in a fast paced, service-oriented retail setting
• Demonstrated ability to Greet, Sell and Thank the customer
• Put the customer first at all times
• Provide memorable, highly personalized customer service through needs analyses and product recommendations.
• Offer customers promotional products and services
• Be able to resolve customer service issues and escalate as required
• Create and maintain good working relationships with fellow associates
• Maintain store appearance with respect to visual merchandising, housekeeping and maintenance standards
• Efficiently and accurately conduct customer transactions on our POS
• Efficiently and accurately conduct receiving, cycle counts, product returns and transfer transactions, etc. on our handheld
• Efficiently and accurately complete any required process controls (paperwork, etc.)
• Follow company policies and procedures and maintain a safe working environment
• Understands and complies with Cash Handling and Loss Prevention Standard Operating Procedures

Qualifications

• High school diploma or equivalency required
• Minimum one year of retail or customer service experience preferred
• Ability to work various shifts in a 7 / 365 team orientated environment
• Excellent customer service skills and an ability to communicate effectively using the English language
• Self-starter able to prioritize and handle various tasks simultaneously
• Ability to adapt to changing priorities and unexpected situations
• Proficiency required in reading, writing, and mathematics
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable FAA requirements Department of Transportation requirements
• Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or weekend work, based in a store or group of stores; early morning, evening and weekend work and holiday

Equal Opportunity Employer Statement : Paradies Lagardere is committed to equal opportunity and diversity. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, religion, sexual orientation, or any other legally protected status in accordance with Ontario law. We are dedicated to fostering an inclusive and accessible work environment. If you require accommodations during the recruitment and selection process, please inform us in advance, and we will make reasonable arrangements to accommodate your needs.