Sales Associate

Staples Canada; Nanaimo; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading office supply retailer in Nanaimo is looking for a dedicated team member to provide exceptional customer service and drive sales across the store. Responsibilities include engaging with customers, managing transactions, and ensuring a clean store environment. The ideal candidate has previous retail experience, strong communication skills, and the ability to work well in a team. Competitive benefits include an associate discount and flexible benefit plans.

Benefits

Associate Discount

Flexible Benefit Plans

Group RRSP Program

Learning and Development Programs

Associate Recognition Programs

Qualifications

• 3 months to 1 year of prior retail experience is preferred.
• Strong customer service and communication skills are required.
• Ability to work collaboratively in a team environment is necessary.

Responsibilities

• Deliver exceptional customer service and enhance engagement.
• Drive sales in furniture, technology, and supplies.
• Ensure operational excellence and uphold store standards.
• Handle transactions using the Point of Sale (POS) system.
• Maintain a clean and safe store environment.

Skills

Customer service

Communication skills

Team collaboration

Job description

Overview

Job Description

Some of what you will do

• Deliver exceptional customer service and enhance customer engagement and satisfaction.
• Drive sales in the furniture, technology and supplies areas of the store.
• Set and achieve sales and margin goals with store leaders.
• Ensure operational excellence and uphold store brand standards.
• Support all merchandising and signage standards including planograms and stocking.
• Maintain Health & Safety, Asset Protection, and Privacy Policies.

Specifically, you will

• Engage with and sell to all our customers by offering tailored products and services using all tools and techniques available in our selling model to anticipate and meet future customer needs.
• Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.
• Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
• Maintain a clean and safe store environment by performing tasks like dusting, front-facing products, and ensuring demo units are clean and functional.

Some Of What You Need

• 3 months to 1 year of prior retail experience (preferred).
• Strong customer service and communication skills.
• Ability to work collaboratively in a team environment.

Some Of What You Will Get

• Associate Discount
• Flexible Benefit Plans
• Group RRSP Program
• Learning and Development Programs
• Associate Recognition Programs